IRIS Windows changelog

Check out the latest feature releases for IRIS Clarity

21 Nov '24

v1.14.4

Key updates in this build:

Features

  • Softphone mode is set as the default for the microphone and speaker. This update does not impact any team that uses App Profiles.

v1.14.3 (hotfix)

Key updates in this build:

Bug

  • Fixed a bug where station licencing wasn't working

v1.14.1

Key updates in this build:

Features

  • A notification is triggered when the app has detected a buffering issue. This could be an indication of poor quality audio.
  • The IRIS audio driver is synced with the driver of the connected headset when system default audio mode is on.
    • This was causing issues before where users could not turn up the speaker volume to the maximum level as the headset driver could not be changed.

Bug

  • The 'No speaker...' error continued displaying on the 'Home' page after enabling and disabling the microphone
  • Notifications about a device not connected to a call is displayed in IRIS during a call in 8x8
  • AVX incompatibility error was not showing during install

v1.13.1

Key updates in this build:

Features

  • Hide the call misconfiguration notification from the system toasts
    • This was triggering too often so we have removed this to make a nicer experience for the user

Bug

  • Users were being logged out immediately when receiving a 500 error.
    • There is a short grace period to allow the app to reconnect if they have been disconnected from the internet

v1.13.0

Key updates in this build:

Features

  • Updated Clarity model. This resolves some issue with low volume audio being made even quieter during a call, plus better noise removal in general across all categories.
  • System and in-app notifications when your microphone is muted.
  • System and in-app notifications when a call has started but one of the mic or speaker has not connected successfully.

Bug fixes

  • Password validation on login was preventing users from signing in with passwords only containing underscores as their special character.

v1.12.2

Key updates in this build:

Features

  • Updated Softphone mode (previously Poor signal mode, recommended when making calls to mobiles or landlines)
  • Improvements to speaker side voice when they use a speakerphone, previously voice was muffled or not heard by the agent in some instances
  • Removes the quiet audio caused by ringtones / dialpad tones
  • Improves removal of specific sounds that were coming through (bells, sirens)
  • USB headsets are automatically selected as the device for mic and speaker when connected to the computer

Bug fixes

  • Reduces audio issues encountered on high memory machines.
  • Improve core audio processing that resulted in robotic or choppy audio.

v1.11.2

Key updates in this build:

Features

  • User app onboarding now available in the app
  • App icon quit, logout and quit buttons. These are combined with new 'UI Modes' in the dashboard app profiles. If you use Minimal UI or Zero interaction modes, they will be hidden from the users.
  • The app can be launched in minimised mode
  • If default audio is enabled, the system mic and speaker drivers are now locked to IRIS Clarity (previously agents could change them back to their headset)

v1.10.7 (hotfix)

Key updates in this build:

Features

  • Enable SSO open via Talkdesk

Bug fixes

  • IRIS app hangs after logout when the user is on station-based licensing

v1.10.5

Key updates in this build:

Features

  • The volume of the speaker channel is boosted by 4dB
  • Add the speaker volume slider to advanced settings
  • Automatic login retry for station licences after an unsuccessfull attempt
  • The Enterprise installer screen is removed. IT admins must now use msiexec to install with enterprise specific features.
  • A team selector is added as part of the login flow
  • Background noise slider is changed to Noise removal
    • The slider direction is inverted (clarity is full right, noise is full left)

Bug fixes

  • Fix of random app crashes
  • Updating AppConfig was not applying the 'Enable IRIS by default' option
  • No sound detected from IRIS devices after selecting the device and disconnecting it with no other devices connected
  • Microphone connected apps list is corrupted after a restart during a call with default IRIS devices

v1.9.5

Key updates in this build:

Features

  • Log out and quit app buttons are available in the AppConfig.json file

Bug fixes

  • New devices would not connect to IRIS if there were no devices in the system first
  • IRIS Clarity doesn't launch immediately after installation

v1.8.14

Key updates in this build:

Features

  • Update accessibility of the app to work with JAWS and other screen readers.
  • Microphone Volume Lock in the Advanced Settings
    • This stops the IRIS microphone driver from reducing to 0 volume
  • Add the dialog window asking user to delete license and models folder while uninstalling IRIS
  • No app connected status copy changed to No call connected

Bug Fixes

  • IRIS Clarity folder is not deleted from Temp folder after uninstalling IRIS
  • IRIS Clarity crashes when trying to display a tooltip simultaneously with moving the device in the Manage Input and Output menu

v1.8.13

Key updates in this build:

Features

  • Simplifies the system default audio settings by reducing it to one toggle (we removed the separate microphone and speaker toggles).
  • We added an `Advanced settings` section (which system audio went into) to try and reduce the number of users that turn it on when they don't need it.
  • Our Allow ringtones feature was updated to work with Zendesk tones
  • An update to the installer screen to make the enterprise settings page much more obvious

Bug fixes

  • A fix to the echo bug that was present in some diallers
  • A fix for when volume was reducing during the call
  • A fix to the `Manage input and outputs` feature where the order was forgotten after a system restart
  • A fix where some microphones were having no audio

v1.8.9

Key updates in this build:

Features

  • This build enables station-based licensing, a cloud based licensing system to authenticate devices rather than named users
    • The licence key needs to be added into the installer to enable station-based mode

v1.8.8

Key updates in this build:

Note: This build is the earliest stable build that users can use. Builds earlier than this no longer work.

Features

  • A fix to a bug when app is sent out via intune you get `single instance` error
  • Boost microphone noise removal setting added,
    • This setting is on by default
    • On means Clarity is at 100% on the microphone
    • Off means Clarity is at 90% on the microphone

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