Clear Audio. Critical Advantage.
IRIS Clarity removes background noise and enhances voice quality in real time – the foundation for clearer calls and everything that follows. Delivered as a desktop app (Windows & Mac), Chrome Extension, or via SDK – fits into your existing tech stack with minimal disruption.
Contact centres
Card details
Contact centres
Car hire
Contact centres
Bill query
Roadside
PH Crash roadside 01
Roadside
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The Problem.
Background noise creates friction. Customers and agents repeat themselves, customers get frustrated, and every extra second adds up. At scale, that's a measurable, avoidable cost. ContactBabel's research shows the cost of repetition adds up to a substantial amount:
of calls require repetition
increased length of call
cost of repetition per call
lost per year by a 250-seat contact centre
The 2026 UK Contact Centre Decision-Makers’ Guide is the largest and most up-to-date study of the UK contact centre industry, and is based on surveys with 215 UK organisations and 1,000+ interviews with UK consumers.
Noise cancelling headsets, white-noise machines, soundproofing, acoustic paneling etc
Elevated contact centre metrics (e.g. CSAT, ESAT, FCR) alongside improved outbound conversions and reduced abandons
Clearer conversations help vulnerable customers and support neurodiverse colleagues
Overhearing sensitive conversations. Consumer Duty. GDPR, PCI DSS
Joyreina Perez | Support Services, Quality Assurance & Analytics
Since implementing IRIS Clarity in Maxicare, the difference has been immediate and measurable. Audio quality improved by 83%, and background noise was reduced by 49%, allowing our frontline team to communicate more clearly and effectively. This has helped us minimise inefficiencies and deliver a smoother customer experience.
