IRIS Clarity in partnership with Daktela
Read more about our partnership with Daktela, and the value it's unlocked for Daktela clients.
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What is IRIS Clarity?
IRIS Clarity uses AI to remove all background noise from both live, and recorded customer conversations - leaving only clear speech.
It can be deployed either as an app, or an SDK at all stages of your customer’s journey - from live calls, to your post call analytics.
Read more below to find out how it can improve your customer and agent call experience, as well as your post-call transcription and diarisation accuracy.
Steve McSherry, Country Manager
Daktela UK are thrilled to partner with Iris Clarity. Their cutting-edge technology will now complement our offerings, enabling us to offer our customers an unprecedented level of audio engagement and clarity. We’re excited about the prospects this collaboration holds for everyone involved.
Hear IRIS Clarity in action
Click play on our demos below to hear how IRIS Clarity removes all background noise, regardless of the environment.
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- Miscellaneous
- Call centres
- Specialist
Who does IRIS Clarity help?
Your Business
- Save money in two key ways - reduce the time of your customer calls and need for follow ups by removing the need for repetition and misheard words
- Spend less on expensive headsets, as IRIS Clarity clears up all but the noise around the agent for the agent
Your Customers
- Headsets only solve the issue of loud call centres for your agents
- Your customers however, still can’t hear you (especially the neurodiverse and hearing impaired
- By removing background noise, you can improve the customer experience for all, as well as alleviating security concerns
Your Agents
- Customers rarely ring you from a perfect environment - they’ll start tasks or go for a walk whilst on hold
- IRIS Clarity’s bi-directionality solves this, allowing your agents to concentrate fully on the conversation
- This helps reduce stress, and protects them from the dangers of acoustic shock
Download our whitepaper
Featuring insights from advisors, customers, and industry experts on how bad audio is hurting your business — and what you can do to stop it.
