NICE CXone Noise Cancellation
Powered by IRIS Clarity, remove all background noise from your customer calls made in Salesforce - enabling clear conversations every time.
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How does it work?
NICE CXone Noise Cancellation is powered by IRIS Clarity's industry-leading AI voice isolation technology. The app removes background noise from your customers’ calls and because it’s bi-directional, it makes conversations clearer for both agents and customers, no matter where they are.
Seamlessly integrated in your Salesforce view, you can make your NICE customer calls without distraction.
See immediate ROI
Reduction in noise cancelling infrastructure
Positive impact on metrics: CSAT, ESAT, FCR, AHT
Facilitating inclusivity for vulnerable customers & sensitive conversations
Who does IRIS Clarity help?
Your Business
- Save money in two key ways - reduce the time of your customer calls and need for follow ups by removing the need for repetition and misheard words
- Spend less on expensive headsets, as IRIS Clarity clears up all but the noise around the agent for the agent
Your Customers
- Headsets only solve the issue of loud call centres for your agents
- Your customers however, still can’t hear you (especially the neurodiverse and hearing impaired
- By removing background noise, you can improve the customer experience for all, as well as alleviating security concerns
Your Agents
- Customers rarely ring you from a perfect environment - they’ll start tasks or go for a walk whilst on hold
- IRIS Clarity’s bi-directionality solves this, allowing your agents to concentrate fully on the conversation
- This helps reduce stress, and protects them from the dangers of acoustic shock
Hear noise cancellation in action
Click play on our demos below to hear how IRIS Clarity removes all background noise, regardless of the environment.
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- Call centres
- Specialist
- Miscellaneous
The best feedback we’ve had from our advisors is just how easy it is to reach successful customer outcomes without repetition.
John Devlin, CEO
Ready to bring noise cancellation to your Salesforce calls?
Fill out your details and a member of our sales team will be in touch to discuss your needs.