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The impact of background noise in the contact centre industry

Download our exclusive CX-focused whitepaper and explore our research looking at:

- How call centre WFH trends have changed since the pandemic

- Background noise’s impact on call centre KPIs, as well as the agent and customer experience

- Voice isolation as a solution, including the return on investment

The report features results from a survey of 500 UK and US customer service agents, 1000 consumers, insights from key opinion leaders in the sector, and industry research from sources such as Gartner, ContactBabel, and McKinsey.

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