The impact of background noise in the contact centre industry

The impact of background noise in the contact centre industry

Download our exclusive CX-focused whitepaper and explore our research looking at:

  • How call centre WFH trends have changed since the pandemic
  • Background noise’s impact on call centre KPIs, as well as the agent and customer experience
  • Noise cancellation as a solution, including the return on investment

The report features results from a survey of 500 UK and US customer service agents, 1000 consumers, insights from key opinion leaders in the sector, and industry research from sources such as Gartner, ContactBabel, and McKinsey.

Download our whitepaper

Fill in the form below to receive our free whitepaper.