Remove background noise from every stage of your calls
What is IRIS Clarity?
IRIS Clarity is an AI-powered audio software which instantly removes distracting background noise and improves audio quality in real time, all in a single application.
Allowing clear, frictionless conversations.
IRIS Clarity is delivered as a desktop application (Windows & Mac), Chrome Extension or via an SDK.
IRIS Clarity can help at every stage of the customer journey
Before (IVA)
Read MoreDriving more accurate routing and deflection with better word recognition in your IVA
During (Live Calls)
Read moreEnabling clearer, stress-free conversations and happier customers on your calls
After (Analytics)
Read moreEmpowering more accurate transcriptions and diarisation in your post-call analytics
Joyreina Perez | Support Services, Quality Assurance & Analytics
Since implementing IRIS Clarity in Maxicare, the difference has been immediate and measurable. Audio quality improved by 83%, and background noise was reduced by 49%, allowing our frontline team to communicate more clearly and effectively. This has helped us minimise inefficiencies and deliver a smoother customer experience.
Hear IRIS Clarity in action
Select a file to listen to:
Contact centres
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Card details
Contact centres
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Car hire
Contact centres
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Bill query
Roadside
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PH Crash roadside 01
Roadside
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PH Crash roadside 02
Want to test with your audio?
Request a demoMarco Ndrecaj, Director of Customer Experience
It actually does what it says on the tin, and it has a huge benefit to the advisor and to the customer. It’s straight forward and because it’s straight forward it should be in everyone’s tech stack.
