Exceeding UK Customer Expectations
Download our whitepaper in partnership with ContactBabel, where we researched the state of play in UK call centres, looking at a whole host of topics including:
- Identifying Frontline Customer Issues
- What Do Customers Really Want When Contacting an Organisation?
- What Do Customers Actually Get When Contacting an Organisation?
- How background noise can impact the process
The report features results from a survey of 1000 UK customers and insights from major call centre organisations such as NICE and Sabio.