Download our whitepaper in partnership with ContactBabel, where we researched the state of play in UK call centres, looking at a whole host of topics including:

• Identifying Frontline Customer Issues
• What Do Customers Really Want When Contacting an Organisation?
• What Do Customers Actually Get When Contacting an Organisation?
• How background noise can impact the process

The report features results from a survey of 1000 UK customers and insights from major call centre organisations such as NICE and Sabio.