Exceeding UK Customer Expectations

Exceeding UK Customer Expectations

Download our whitepaper in partnership with ContactBabel, where we researched the state of play in UK call centres, looking at a whole host of topics including:

  • Identifying Frontline Customer Issues
  • What Do Customers Really Want When Contacting an Organisation?
  • What Do Customers Actually Get When Contacting an Organisation?
  • How background noise can impact the process

The report features results from a survey of 1000 UK customers and insights from major call centre organisations such as NICE and Sabio.

Download our whitepaper

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