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Exceeding UK Customer Expectations

Download our whitepaper in partnership with ContactBabel, where we researched the state of play in UK call centres, looking at a whole host of topics including: - Identifying Frontline Customer Issues - What Do Customers Really Want When Contacting an Organisation? - What Do Customers Actually Get When Contacting an Organisation? - How background noise can impact the process The report features results from a survey of 1000 UK customers and insights from major call centre organisations such as NICE and Sabio.

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