Press release from Royal Borough of Greenwich - find the original here.
We are improving our customer service offering with a new noise cancellation app.
The new software removes background noise from both sides of a call, which means residents will have clear, distraction-free calls with staff on Council matters.
With the cost-of-living crisis affecting so many people across the borough, the Council has seen an increased demand for support to meet basic needs, and Customer Service staff remain at the frontline of this work.
Councillor Ivis Williams, Cabinet Member for Finance, Resources and Social Value, said: “Customer service is at the forefront of what we do as a Council. With more residents reaching out to us than ever before, our partnership with IRIS Clarity ensures that we can offer clear and effective communication to all that pick up the phone to call us.“
This is just one improvement outlined in our Customer Service Strategy, which we consulted with residents on last year.”
Debbie Coveney, Head of Customer Services, said: “IRIS Clarity has now been installed across all our Customer Service lines following a successful trial period.
“Our staff were able to better engage with residents and put them at ease with such effective noise-cancellation. Our teams are dedicated to supporting residents with all Council matters, this new software just helps us enhance the brilliant service they already provide uninterrupted.”
Jacobi Anstruther, Founder & CEO at IRIS Audio Technologies, added: “We’re delighted to be working with The Royal Borough of Greenwich to implement IRIS Audio’s noise cancellation software. Empowering better communications and more productive outcomes between the council and residents is vital. Knowing our technology is helping council staff to offer the highest level of service only motivates us to do more.”