90%. 13.5 million people....
That is the number of call centre agents worldwide who were forced to work remotely during the pande...
The industry initially struggled to adapt to its new circumstances. Many saw their KPIs take a hit a...
In fact, a ...
It’s not an exact fit, but it’s interesting to note that the ratio of ill-equipped agents in one stu...
With the evidence pointing to a lasting remote working culture in the call centre industry, we’ve cr...
Why is background noise a problem?
One of the biggest challenges call centre agents face when working remotely is regaining control of ...
Background noise as an issue is obviously no stranger to the call centre industry, but the problems ...
Consider this: A ...
At IRIS, we call this the ...
How to solve background noise for your remote call centre?
We think of background noise as a 4-pronged issue. You have:...
The sound your agent can hear from their end of the call...
The sound your agent can hear from the customer’s end of the call...
The sound your customer can hear from the agent’s side of the call...
The sound your customer can hear from their end of the call...
Put all that noise together and you can see how quickly a simple conversation with a clear target ou...
The great news is that we have a solution to 3 out of 4 of these noise constraints. (Unfortunately, ...
Noise #1: Removing noise from your end of the call
The solution to removing noise from your end of the call will come as no surprise: get your hands on...
You can choose between ANC (Active Noise Cancellation) or PNC (Passive Noise Cancellation) headphone...
Check out ...
Noises #2 and #3: Removing the noise each person can hear at the other end of the call
As good as your headset is, it’s a primarily ‘selfish’ solution to noise cancellation — it only remo...
Voice isolation technology utilises AI to remove all ambient/background noise by recognising the ‘no...
Voice isolation operates in real-time and is compatible with VoIP platforms (e.g. Five9, 8x8, RingCe...
...
Noise #4: Removing the noise your customer can hear at their end of the call
‘...
Unfortunately, we don’t know of any nifty piece of technology that fixes a lack of common sense. Onl...
The ultimate combo for remote call centre noise cancellation
As an audio technology company, we at IRIS are extremely passionate about the power of audio — both ...
That being said, combining an excellent noise cancelling headset with a high-performing voice isolat...
...
