Tired of not being able to hear someone on a call because of the blaring traffic or loud colleagues around them? Frustrated by those time consuming ‘mute, unmute’ scenarios on your online meetings? Well, voice isolation technology is here to save you from these headaches forever. This emerging technology has generally been tied down to a specific platform or device (such as with Apple iPhones on iOS 16.4), limiting access. That is, until now.

With life becoming more and more virtual, we need to make sure we are not hit by the drawbacks that technology can bring, and retain the emotive aspects that make us human. Noise is a key factor in breaking the focus needed when attending meetings. By removing those unwanted distractions - we can put an end to those “can you go on mute” statements and bring clear communications to the forefront. 

So what is voice isolation and how does it work?

Voice isolation technology utilises AI to remove all ambient/background noise by recognising the ‘noise’ in an environment and prioritising the primary voices in a conversation. Voice isolation software can even differentiate between the core person talking and babble in the background. It can also be applied to both real-time (VOIP calls, online meetings) and pre-recorded audio (such as podcasts or webinars), enhancing the quality of any conversation taking place in a noisy environment. 

Multi-directional voice isolation software, like IRIS Clarity, will automatically apply the same benefits for all parties in the call.

The main advantages of voice isolation are:

Improved retention of information for everyone on call/meeting due to being able to clearly hear everything that’s being said.

Reduced stress from removing frustrating noises from the end of the person you’re talking to, as well as the fact you don’t have to worry about muting noises at your end.

Higher productivity with less time being wasted by disruptions.

Increased flexibility for everyone, with there being less concern about choosing times and locations with less background noise for calls.

Reduced Zoom fatigue by making online calls more like face-to-face conversations.

What is the difference between Voice Isolation and Noise Cancellation?

You might think that you’ve experienced this before with a pair of headphones you’ve used, but noise cancellation and voice isolation are actually different things. Noise Cancellation technology tends to be applied to hardware such as headphones, whereas voice isolation is installed as software. This means with noise cancellation, only the owner of the headphones benefit from reduced background noise, rather than all parties, and only in real-time - compared to voice isolation which can be multi-directional and applied to something recorded. 

The benefit of Active Noise Cancellation (ANC) headphones is that although you will still hear disruptive noises from the other end of your phone call, you will not hear the noise from your end at all. But by combining ANC headphones with voice isolation software, you can ensure the best experience for a call with all noise removed for everybody. Read more about Active Noise Cancellation and how to get the best audio experience here.

Why Voice Isolation is the next best thing.

Our days are already fast-paced and intense as they are - so why allow for something to add to that? This study found that 15 minutes of a 38 minute virtual call is wasted on getting started or dealing with distractions - and we all know that the disruptions like ‘hey, you’re on mute’ are the most frustrating and time-consuming parts of virtual calls. This also applies both ways - it might be the person you are calling who has a noisy background which is distracting, or it might be you having to worry about keeping yourself muted as much as possible. Both are as stressful as the other.

Voice Isolation has the ability to remove all that, which is why we can see it taking the world by storm. Regular, uncontrollable audio disruptions are a problem we all face - no matter what industry or location you work in - whether it be the roadworks next door to your house, or an increasingly loud open office. And it doesn't just affect our work life, but also our personal ones - with audio distractions increasing stress. 

These benefits are even more pronounced in a contact centre context. Call centres can be a VOIPalyptic hellscape at times, with a cacophony of competing callers trying their best to provide an excellent service to your customers. Not only can this background noise further frustrate a customer who has likely already had an issue, but it can actually make it harder to solve their problem with key details being missed. If you’re dealing with people’s money or health - this can be potentially disastrous. And if you add all this together - it’s not surprising that the contact centre industry has a higher staff turnover rate than any other. Again, voice isolation removes these worries - meaning your agents can concentrate on the customer, rather than their mute button.

Voice isolation software can be implemented into any environment and can work for all parties on a call - bringing back the emotive, human qualities in a conversation, allowing for greater connection. By removing distractions, you and your team can have more focused conversations and clearer understanding - meaning less time on virtual calls, and more time for other tasks. 

How can you get voice isolation for yourself?

If you’d like to experience voice isolation across all desktop apps and platforms, from Microsoft Teams to Zoom to Google Meets and much more - you can find out more about IRIS Clarity here. IRIS Clarity is trained using over 40,000 different pieces of audio so that it only allows the primary voice in conversation to be heard - allowing you to take control of your online calls.

What is voice isolation?

That is the number of call centre agents worldwide who were forced to work remotely during the pandemic. This was an incomparable behavioural shift in an industry that has typically been extremely office-centric. Stephen Yap, Research Director at the Call Centre Management Association confirms “there's been more change, arguably, in the last 18 months than they were in 18 years prior to the pandemic.”

The industry initially struggled to adapt to its new circumstances. Many saw their KPIs take a hit and one contact centre even found that 22% of their agents were using ironing boards and window sills as makeshift workstations, for lack of a dedicated desk. And yet, two years on, many call centres are considering making these changes permanent. 

In fact, a Gartner study revealed that 81% of service leaders believe between 30% to 80% of their workforce will primarily be working from home two years from now. This is most definitely reflected in agent demands, with 70% requesting to continue working from home long-term.

It’s not an exact fit, but it’s interesting to note that the ratio of ill-equipped agents in one study almost equals the ratio of agents who don’t wish to work from home in another study. 

With the evidence pointing to a lasting remote working culture in the call centre industry, we’ve created this ultimate guide on how to future-proof your call centre and prepare your agents for one of the biggest challenges of remote work: background noise.

One of the biggest challenges call centre agents face when working remotely is regaining control of their environment. Only 36% of people have access to a dedicated workspace at home. That’s a huge number of people working in shared living rooms and noisy cafes competing with other people who are also trying to work. The biggest risks of this for a call centre agent are poor communication with the customer, potentially sensitive information being overheard by other people, and coming across as unprofessional.

Background noise as an issue is obviously no stranger to the call centre industry, but the problems that arise from noise in a call centre are very different to those that come with working remotely. Whilst noise absorbing partitions and increased space between agents may help on a call floor, these tactics are hard to replicate in different agents’ homes — and likely won’t help anyway when the kettle boils or when an ambulance drives past their open window. This isn’t a minor issue either — it’s actually estimated that repetition on calls costs the industry £143m annually. 

Consider this: A University of London study found that at 45 decibels (dbs) or higher, people began to experience annoyance and were less effective at whatever activity they were in the midst of doing. In the average household, a flushing toilet, hair dryer, electric toothbrush, aircon unit, vacuum cleaner, telephone, television, kettle, washing machine, dishwasher, and dryer all measure considerably higher than 45 dbs. In addition to the noise inside the home, we’re also dealing with outside disruptions like traffic, sirens, lawnmowers, leaf blowers, helicopters, and even the weather testing the average person’s patience and tolerance for noise.

At IRIS, we call this the uncontrollable environment. So how do you control it?

How to solve background noise for your remote call centre?

We think of background noise as a 4-pronged issue. You have:

The sound your agent can hear from their end of the call

The sound your agent can hear from the customer’s end of the call

The sound your customer can hear from the agent’s side of the call

The sound your customer can hear from their end of the call

Put all that noise together and you can see how quickly a simple conversation with a clear target outcome can become a disastrous cacophony of muting and unmuting, “can you repeat that,” and full-on misunderstandings leading to an outcome that’s either delayed, wrong, or non-existent. 

The great news is that we have a solution to 3 out of 4 of these noise constraints. (Unfortunately, number 4 is entirely up to your customer).

Noise #1: Removing noise from your end of the call

The solution to removing noise from your end of the call will come as no surprise: get your hands on a set of high-quality noise cancelling headsets. Headsets are just as invaluable to an agent at home as they are on the call floor. 

You can choose between ANC (Active Noise Cancellation) or PNC (Passive Noise Cancellation) headphones. ANC headphones cancel sound by using built-in microphones to play the exact opposite phase of incoming sound through the headphones’ speakers. PNC is essentially soundproofing; the headphones create a seal over your ears to block out the noise. 

Check out this list of the top 10 recommended headsets and read our pros and cons of each noise cancelling method to make the best choice for your individual situation.

Noises #2 and #3: Removing the noise each person can hear at the other end of the call

As good as your headset is, it’s a primarily ‘selfish’ solution to noise cancellation — it only removes sounds around you, for you. In order to prevent the noise from your side of the call from reaching the customer, and vice versa, prevent noise from their side of the call from reaching your agent, you’ll need to find voice isolation technology — like our very own IRIS Clarity. 

Voice isolation technology utilises AI to remove all ambient/background noise by recognising the ‘noise’ in an environment and prioritising the primary voices in a conversation. It can detect your standard nuisances like barking dogs, screaming kids, beeping appliances, and droning construction, as well as other voices that are clearly not the focus, like fellow agents on the call floor, general office babble, or your inevitably rowdy roommates.

Voice isolation operates in real-time and is compatible with VoIP platforms (e.g. Five9, 8x8, RingCentral, Vonage, Avaya, etc.),  video conferencing tools (e.g. Zoom, MS Teams, Google Meet, Slack, etc.), online CRMs (e.g. HubSpot, Salesforce), and many others. It enhances the quality of any conversation taking place in a noisy environment, and, if it’s bi-directional like IRIS Clarity, it automatically works on the other side of the call, too. In our example, the call centre agent wouldn’t hear the vacuum cleaner or traffic at the customer’s end, and the customer wouldn’t hear the barking dog or siren at the agent’s end.

Experience our voice isolation app in a call centre environment for yourself, and get in touch with our team if you’d like to discuss setting up a trial.

Noise #4: Removing the noise your customer can hear at their end of the call

‘Sorry sir/madam, you may need to stop vacuuming your house/switch off your music/lock your child or dog in another room whilst you’re speaking to me if you expect to hear anything.’

Unfortunately, we don’t know of any nifty piece of technology that fixes a lack of common sense. Only an easy-to-use template above. Feel free to slot in the most applicable wording for your situation.

The ultimate combo for remote call centre noise cancellation

As an audio technology company, we at IRIS are extremely passionate about the power of audio — both in highlighting its benefits as well as solving its deficiencies. Background noise is a huge issue for the call centre industry — 64% of call centres rank it as a problem for their agents and customers. Whilst we support the many benefits of working from home, we believe the issue of background noise will continue to hinder contact centres and agents — just in a different form.

That being said, combining an excellent noise cancelling headset with a high-performing voice isolation app such as IRIS Clarity will greatly reduce the negative effects brought on by background noise. It’s a match made in call centre heaven which promises to improve call centre KPIs whilst also promoting agent wellbeing — particularly at a time when agents worldwide are looking to work remotely on a more permanent basis.

Let us know if you’d like a personalised demo, free trial, or a more in depth conversation about how our voice isolation app, IRIS Clarity, can help your call centre today.

The Ultimate Background Noise Guide for WFH call centre agents

Whilst pet noises or partners’ voices in the background of your Google Meet calls may have been acceptable as people moved to remote set-ups during the pandemic, experts say this is no longer the case. An environment with excess background noise can damage productivity, your wellbeing, and your professionalism.

Whether you are still in a noisy remote home environment or back in a full company office, there are effective solutions that can help isolate voices and filter out background noise and enable participants to have more productive meetings and communicate confidently.

Here’s how you can reduce background noise in your Google Meet meetings.

Filter out noise directly via Google Meet

Google Meet has some functionalities already embedded that can cancel background noise such as typing or doorbells ringing.

Here is how you can turn noise cancellation on or off during a meeting on: 

Whilst in a meeting, click on the ‘More options’ button

In the audio menu, ensure the ‘Noise Cancellation’ option is toggled on (see below)

large_Noise cancellation in Google Meetings

medium_Noise cancellation in Google Meetings

small_Noise cancellation in Google Meetings

thumbnail_Noise cancellation in Google Meetings

Noise cancellation in Google Meetings

How to remove further background noise on Google Meet using IRIS Clarity

Google Meet’s noise cancellation has its limitations. The main example being that it doesn’t cancel out other voices (such as if you were in a noisy office) - only non-voice sounding noises.

The IRIS Clarity voice isolation app can upgrade your meetings and customer calls audio even further, whether you’re using Google Meet or any other common video conference app or VoIP.

IRIS Clarity’s AI-driven voice isolation software uses powerful algorithms which identify and remove background noise (including other voices in the area), while amplifying speakers’ voices, making them even clearer.

IRIS Clarity is bi-directional, meaning if one person on the call has the app installed - both parties feel the benefit.

How to improve background noise filter on Google Meet with IRIS Clarity:

Select your actual audio input and output in the IRIS Clarity app, for example your headset, external mic, or simply your default system settings

Change your audio input and output in Google Meet to IRIS

A noise cancellation solution for clear, confident, efficient communications

It only takes a few minutes to download and install IRIS Clarity on your computer and you’ll start to enjoy the benefits immediately. 

Reducing background noise is critical to ensure communication is clear. Cancelling background noise – whether office chat or nearby building works - has become everyone's problem, impacting productivity and efficiency.

IRIS Clarity is the tech solution you need to achieve confident and clear communications.

How to remove background noise from Google Meet calls

Is background noise on your Microsoft Teams calls becoming a nuisance? Don’t fret. There are ways to get rid of it.

Whether it’s job interviews or telehealth appointments, some of our most important conversations are now conducted virtually. As well as practical solutions, there are more effective voice isolation options that can cut out background noise and enable participants to concentrate on the things that matter. 

Here’s how you can reduce background noise in your Microsoft Teams meetings… 

Reduce background noise directly on Microsoft Teams

Earlier this year, Microsoft Teams introduced a basic level of noise suppression that has the ability to cancel out some background noise such as dogs barking and doors slamming. Here’s a simple step by step guide on how to activate noise suppression on Microsoft Teams: 

Select your profile picture at the top right of Teams and click on Settings.

Find Devices on the left. Then, under Noise suppression, select one of the options below.

large_Microsoft Teams noise suppression

medium_Microsoft Teams noise suppression

small_Microsoft Teams noise suppression

thumbnail_Microsoft Teams noise suppression

Microsoft Teams noise suppression

You can also change these settings from a meeting window under “More options > Device settings”. 

Reduce background noise through IRIS Clarity’s dedicated voice isolation app

While Microsoft Teams’ built-in feature can certainly help reduce some background noise, it falls short on performance if you’re really serious about audio. Those who want to bring the highest level of clarity to all of their calls, not just on Microsoft Teams, should check out IRIS Clarity. 

IRIS Clarity’s AI-driven voice isolation software enables you to focus on what matters: the conversation. It uses powerful algorithms which can identify and remove background noise, while amplifying speakers’ voices, making them even clearer. What really sets IRIS Clarity apart is that it’s bi-directional, meaning only one person on the call needs to have the app installed for both parties to feel the benefit. 

How to improve background noise removal on Microsoft Teams with IRIS Clarity:

Change your audio input and output in Microsoft Teams to IRIS

Now that you’re ready to Listen Well, what’s next? 

It only takes a few minutes to download and install IRIS Clarity on your computer and you’ll start to feel the benefits immediately.  

Sure, there may be other ways of reducing background noise on Microsoft Teams, like buying a premium microphone or hiding away in a dedicated quiet space. However, tech solutions like IRIS Clarity are more cost-effective and work where you need them to, whether that’s in the office or on the move. 

How to reduce background noise in Microsoft Teams meetings

Remote working is here to stay - which means we need to find ways to reduce the drivers of ‘Zoom fatigue’. A big example of this is background noise. 

Distracting noises in the background of calls – such as barking dogs, loud traffic, and chatty colleagues – can both increase the mental fatigue of Zoom calls, as well as reduce the productivity of the meeting. How can positive outcomes be reached if neither party can hear each other?

The good news is there are a couple of solutions - here’s how to reduce background noise in your Zoom meetings.

Reducing background noise directly in Zoom

Zoom has a background noise suppression feature that can be adjusted to suit the surrounding environment, whether you’re in a noisy office or a quieter isolated home space. To change this setting you should:

Choose the Settings option by clicking on your profile picture

Click on the audio tab (the one with the headphones icon)

Navigate to the Audio profile section and choose Zoom optimised audio

You can select from four different levels of background noise suppression:

Auto which is the default setting and the option recommended for most users and situations

Low which provides minimal noise reduction

Medium which is the best setting for standard environments

High which is the most aggressive noise suppression option that can eliminate colleagues’ background voices 

Using IRIS Clarity’s voice isolation to reduce background noise on Zoom

For some, Zoom’s default options for background noise suppression can be sufficient. But for many others, it’s not enough to create a professional and comfortable work environment.

IRIS Clarity’s AI-driven voice isolation software is configurable with hundreds of video conferencing and VoIP apps (including Zoom) - so you’re covered regardless of what tool the people you are talking to use. We’ve trained our algorithm on tens of thousands of hours of audio, meaning its improvement to sound quality is unrivalled. The app also has a voice isolation level slider, meaning you can also decide how much noise removal you want with IRIS Clarity.

How to apply IRIS Clarity’s voice isolation to Zoom:

Change your audio input and output in Zoom to IRIS

An innovative voice isolation solution for more professional and productive virtual meetings

Many of us have experienced first-hand the negative effect background noise has on our productivity as well as our mental wellbeing. Having to repeat ourselves or straining to understand complex and important discussions doesn’t only take a mental toll on people, but can also make the affected participant look unprofessional.

Poor audio shouldn’t be the cause for poor performance. Click here to try IRIS Clarity for free.

How to cut out background noise on Zoom calls

Can true team collaboration really happen remotely? Yes it can. Tools like Slack can bring teams together and help to organise the seemingly un-organisable.

It also allows people to have live video calls or, as Slack calls them, ‘huddles’ without the need for scheduling a meeting.

Like with any other video or audio call platform, background noise can be distracting and have an impact on people’s productivity, so it is important to ensure you have noise-free virtual meetings.  

Here’s how you can reduce background noise in your Slack huddles and calls.

Removing background noise in Slack huddles and calls

Unlike platforms like Google Meets, Zoom, and Microsoft Teams - Slack doesn’t have a native solution to removing background noise. IRIS Clarity’s voice isolation app, however, is platform agnostic - so it will work alongside Slack and other video conferencing platforms. 

How to apply IRIS Clarity’s voice isolation to Slack:

Change your audio input and output in Slack to IRIS

Why you need IRIS Clarity’s dedicated voice isolation app to cut background noise

As the audio quality of Slack calls and huddles depends on the individual’s audio set up (such as the type of PC, headset used, and default audio settings), it is important to introduce a background noise cancellation feature.

IRIS Clarity’s AI-driven voice isolation software is a solution that can be quickly and easily integrated with any audio platform to help dramatically improve how audio is delivered and experienced. Its powerful algorithms can identify and remove all kinds of background noise, and, as a result, remove distractions and improve people’s productivity.

IRIS Clarity is bi-directional, meaning only one person on the call needs to have the app installed for both parties to feel the benefit. In addition, its feature allows for voices to be evenly isolated, so that only the speakers on either side can be clearly heard.

So, whether you are having a two person huddle or a 50 people video call, audio is not something you need to worry about.

How to remove background noise in your Slack calls and huddles

Age-related hearing loss is a significant issue affecting a considerable proportion of the global elderly population. One study indicates that about one-third of people between 65 and 75 years old experience some degree of hearing loss, and the numbers climb to nearly half for those over 75. This presents considerable challenges, not least in the realm of communication, significantly impacting the over-65s’ ability to interact effectively on phone calls.

For businesses, this presents a unique challenge. Given that by 2040, almost one in seven people is projected to be aged over 65, businesses need to ensure they provide a service that can cater to this demographic. By ignoring the issue, companies risk alienating a significant and economically powerful segment of society.

Inclusive communication: how businesses can accommodate

Customer experience has become a defining battleground for companies. Clear, effective communication is a key element of this experience, especially for those with a hearing impairment. Studies show that 29% of the oldest consumer cohort struggle with mishearing customer service agents due to hearing difficulties. 

Indeed, the National Institute for Health and Care Excellence reports that 40% of people aged 50 years old and 71% of people aged 70 years old and older experience hearing loss. These findings, coupled with the fact that older demographics generally prefer telephone agent communication, project a clear path for businesses wanting to harness this demographic: they must improve the telephone call experience.

Noise cancelling apps (like IRIS Clarity) helps in this respect. The removal of background noise in call centre interactions not only improves the experience of elderly customers, but places businesses at the forefront of inclusivity, gaining them the communicative advantage. By removing background noise, businesses will ensure that conversations are much easier for those experiencing age-related hearing loss. 

Voice isolation apps have emerged as a game-changer in the context of customer experience. Tools like IRIS Clarity have advanced noise-eliminating technology capable of isolating and enhancing the speaker's voice, thus improving communication clarity. For the over-65s, this means clearer, more comprehensible conversations that can transform their experience of customer service interactions.

With 94% of customers more likely to return to a brand after a positive customer experience, investing in harmonious call interactions should be at the top of businesses’ list. As brands increasingly recognise the value of the 'silver economy,' solutions like IRIS Clarity can provide a crucial competitive advantage.

The silver economy: the undeniable economic power of the over-65s

Globally, the 'silver economy,' comprising consumers aged over 60, is set to reach an estimated spending value of $15 trillion by 2030. The numbers don’t lie: the over-65 demographic presents a considerable market that businesses cannot afford to ignore. However, to fully capitalise on this potential, businesses need to ensure they provide services that cater to the specific needs of this age group, including their communication requirements.

With this in mind, implementing background noise removing apps can prove beneficial not just for inclusivity but also for the company's bottom line. By ensuring clear, effective communication with older customers, businesses can unlock a wealth of opportunities in the thriving silver economy. After all, a satisfied customer is a loyal customer, and in an age where customers are more discerning than ever, the value of this cannot be overstated.

As businesses navigate the dual challenges of an ageing customer base and, therefore, increasing reliance on phone communication, technologies like IRIS Clarity can offer a much-needed solution. By enhancing call clarity and ensuring inclusive communication, businesses can better serve their older customers, ultimately paving the way for increased customer loyalty, greater market share, and enhanced profitability.

How to enhance your phone channel for elderly consumers

In situations where every second counts, avoiding extraneous noise, interruptions, and misunderstandings is critical. The Journal of Emergency Medicine underlines this, highlighting the considerable impact of clear communication on the efficacy of emergency services operations. Research does not just place significance upon immediate operational efficiency; it also addresses the public's trust in services and an overall societal confidence in their ability to respond effectively.

In recent years, advancements in technology have offered a solution to mitigate risks and elevate communication standards. This is where IRIS Clarity can play a vital role. With its noise-eliminating technology, it increases the accuracy of critical information exchange during emergency situations and greatly reduces communication errors.

In road traffic accidents and busy emergency scenarios, every second is precious, and the nuances of the communication can be life-altering. Emergencies demand clear, unambiguous conversations. By leveraging noise-elimination technology, emergency services can ensure that the caller's voice is isolated from the surrounding noise, enhancing the speed and accuracy of their response. 

High-quality, clear audio also aids the dispatcher in making an accurate assessment of things such as injuries and the wider context, ensuring that the appropriate resources are dispatched quickly. This not only helps in reducing the response time but also ensures that the aid provided is suitable for the situation, preventing wastage of critical resources.

Emergencies invariably lead to heightened stress levels for both the caller and the dispatcher. Background noise can contribute to cognitive overload, impairing the ability to process information efficiently. In emergency services, this cognitive overload can translate into delayed responses and misinterpretation of information: both potentially dangerous outcomes in emergency situations. 

Implementing IRIS Clarity's technology presents an effective solution to this challenge. By eliminating background noise, it allows the caller to focus on conveying their situation and the dispatcher on gathering accurate data. This reduction in cognitive load can significantly expedite the response process and enhance important information exchange.

Recognising the value of clear communication, companies such as Bosch have forged strategic partnerships to enhance their emergency response capabilities. Bosch’s collaboration with Mercedes, where calls are automatically placed in case of crashes, shows how efficient communication is emerging at the forefront of all interested parties’ minds. The incorporation of technologies like IRIS Clarity in these scenarios would further augment these services. 

These partnerships highlight the potential and need for a systemic integration of noise elimination technology within the emergency services sector. 

With technological advancements continually pushing the boundaries of what is possible, integrating noise-eliminating technology in emergency services is the next logical step for emergency communication. It's an investment not only in improving audio and lowering stress levels, but also in saving lives. 

In the world of emergency services, clear communication isn't just about being heard; it's about being understood quickly and accurately. With the promise of enhanced audio and improved response times, noise elimination technology stands to make a significant difference. Speak to an expert today.

Navigating the noise in emergency response

Spanish Customer Service Bill voice isolation

The regulations behind customer service and inclusivity are evolving quickly, and keeping up with these changes is crucial for any company's success. The latest development in Spain is the approval of the Spanish Customer Service Bill in April 2023, set to come into force in 2024.

Among other stipulations, two key components stand out: a maximum waiting time of three minutes and a requirement for companies to demonstrate their inclusivity to all customers, including those with neurodiverse conditions or physical disabilities. With many experts predicting similar laws to be rolled out across the EU and the necessity for a quality call experience never being more urgent, we look at how affected companies should implement relevant changes and tools as a priority in coming months. 

The three-minute waiting time regulation creates a need for highly efficient call management. It's not just about rapid connections, but also about understanding the customer's needs promptly and accurately. As Forbes highlights, a fundamental part of improving customer service efforts is clear communication. In a call centre environment where background noise can often impede this, the need for background noise removal technology (like IRIS Clarity) becomes all the more critical.

By isolating the caller's voice from any disruptive background noise, voice isolation tools ensure that the information exchange is precise, quick, and straightforward. This clarity allows call centre operators to understand the issue at hand faster, leading to quicker resolutions and shorter wait times, thereby helping companies adhere to the three-minute rule.

The introduction of this regulation means that every second matters more than ever before. Deciphering key information amidst background noise not only frustrates customers but is also time-consuming for the operators. Repeating information like addresses and card numbers will quickly add time to each of your calls. By removing these unnecessary hindrances, voice isolation tools can help companies optimize their service time, making each interaction as productive as possible, and allowing the agent to get to the next call within the allotted time frame.

The Spanish Customer Service Bill's second focal point – inclusive communication – is another area where voice isolation tools like IRIS Clarity shine. Companies are now required to prove their service accessibility to all individuals, especially those with neurodiverse conditions or physical disabilities. This includes ensuring that communication, particularly in call centre environments, is tailored to their needs.

For neurodiverse individuals, particularly those with ADD or ADHD, background noise can add to cognitive load, making communication challenging. By eliminating this noise, background noise removing apps help create a more accessible communication channel. For those with hearing impairments, the "cocktail party" effect - the difficulty of focusing on a single sound amidst background noise - can be a significant hurdle. Voice isolation can help mitigate this as well, making call centres more inclusive and compliant with the new regulations.

As the Spanish business landscape prepares to adapt to the new customer service law, the need for tools that aid in this transition becomes critical. Technology like IRIS Clarity, with its background noise removing technology, stands as a promising solution. By enhancing communication clarity and fostering inclusivity, it can help companies navigate these changes and seize the unexpected CX opportunity this new law presents.

The new Spanish Customer Service Law aims to improve customer service standards across Spain, and many experts believe it will likely lead to other EU countries following suit. Adherence to it will not only bring companies into compliance but can also boost their reputation and customer satisfaction levels. In these changing times, it's clear that voice isolation tools like our own IRIS Clarity are a crucial partner for any company looking to stay ahead and provide superior customer service. Embrace the future of customer care today, don't miss out on the benefits that IRIS Clarity can bring to your organisation.

How can voice isolation help with the Spanish Customer Service Bill?

In the rapidly evolving digital landscape, leveraging artificial intelligence has become essential for businesses striving to maintain a competitive edge. One of the major applications of AI that has seen significant growth is customer service, particularly with the use of AI-powered chatbots like Chat GPT from OpenAI.

However, the old adage 'rubbish in, rubbish out' holds true in AI, where the input data's quality is instrumental in determining the output's quality. Businesses need to pay close attention to the quality of data being fed into their AI models, especially when dealing with customer interactions where clarity and context are crucial.

The crucial role of chat transcripts in AI training

Chat transcripts are key to the training process of AI systems. They provide the AI with examples of how human operators interact with customers, which the AI uses to learn how to respond effectively to customer inquiries. However, if noise interference or misinterpretation of speech leads to inaccuracies in the chat transcripts, the quality of AI training is compromised. Taking a basic complaint about a product as an example, if the transcript reads, 'I'm happy with the product,' when the customer actually said, 'I'm NOT happy with the product,' the difference has significant ramifications for how the AI interprets and responds to the customer's concern.

Tools that remove background noise from voice data (such as voice isolation apps like IRIS Clarity) ensure that customer speech is clear and intelligible, creating precise transcriptions that represent the customer's inquiries and concerns. And here lies an opportunity for businesses to get ahead of the curve. Beyond the immediate benefit of improving customer satisfaction through clearer communication, there is the long-term advantage of honing your AI chatbot's understanding and response capabilities.

Seizing the opportunity with voice isolation

In a world where businesses are vying for differentiation, companies using AI in their customer service can seize a unique opportunity. As the Boston Consulting Group points out, generative AI models like ChatgPT can revolutionise customer service. However, their success heavily relies on the quality of the datasets used to train them. By removing background noise, businesses can ensure the generation of accurate transcripts (23% improvement in transcriptions and 99.9% accuracy in diarisation), thereby significantly enhancing their AI models' performance.

This not only boosts their AI's performance but positions them as pioneers in delivering superior, human-like customer service experiences. For instance, an insurance company might handle thousands of calls daily, dealing with sensitive and complex issues. If their AI chatbot has been trained on clean, precise transcripts, it can respond more accurately and sensitively to each customer, reinforcing the company's reputation for excellence in customer service (not to mention helping them comply with FCA Regulations)

Elevating your AI chatbot experience with IRIS Clarity

Investing in voice isolation tools like IRIS Clarity is a strategic move that transcends technology. It's a commitment to delivering personalised, responsive, and satisfying service to your customers. With clean, accurate transcripts as input, your AI chatbot becomes more efficient, offering an unmatched customer service experience. 

The superiority of your AI chatbot begins with the quality of your input data and will help you get ahead of the competition. In a world where exceptional customer service can set you apart from the rest, ensuring the accuracy and quality of your chat transcripts through IRIS Clarity could very well be your winning move. It's time to seize the opportunity and lead the customer service revolution.

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