It's been a while since we last posted an "I in IRIS," so for those of you who are new here, let us give you a quick rundown. Once a month, we spotlight a member of the IRIS team by asking them a few questions to help you get to know the people who make up our incredible team.

To kick things off again, we're shining the spotlight on one of the earliest IRISians, Tiana, our Content and Creative Marketing Lead.

How would you describe your role at IRIS?

I’ve been at IRIS for nearly four years, and my role has evolved significantly during that time. I would describe my position as a dynamic mix of marketing, design, user experience analysis, and a touch of event management. No two days are the same, which I think reflects the variety in my responsibilities.

Typically, my week involves creating social media content, enhancing our website to better showcase our products, developing compelling sales collateral to help our team effectively communicate our product and brand story, and coming up with creative strategies to generate leads and attract new customers.

I also work on design projects that elevate our brand’s visual identity. My favourite part of the job is planning events—overseeing the entire process from concept to execution is incredibly rewarding. As a marketer, we rarely get to see customers enjoying the product firsthand, so events provide a welcome change and a unique opportunity to connect with our audience directly and observe how our marketing strategies are performing in real-time.

What has it been like working for IRIS from its IRIS Flow Headphones days all the way to now? Any key achievements you’re especially proud of?

It has been quite a journey! We've transitioned from a B2C business focused on a product most people could easily relate to—the emotional power of audio and music—to a B2B company focused on selling software solutions primarily to call centres. It’s been a significant shift, but our passion for audio and human listening has always remained at the core of everything we do.

I’ve thoroughly enjoyed being part of this transformation, ensuring our brand identity and ethos stay true to our origins. One of my proudest achievements has been managing and executing our global events strategy. These events have been crucial in maintaining our connection with both new and existing audiences, particularly through showcasing our product in real time with agents taking live calls at our stands in a creative and impactful way.

As a lover of all things creative - have you got any recommendations for art exhibits, gigs, or experiences you’ve been to lately?

I recently visited the Fragile Beauty exhibit at the Victoria and Albert Museum, showcasing photographs from Sir Elton John and David Furnish home collections. As someone who loves photography, I’m always drawn to how a single image can convey so much meaning and emotion, and this exhibit was a perfect example of that.

Another standout for me was LUX: New Wave of Contemporary Art. I’m passionate about experiential design—the kind of design that fully immerses and engages the audience—and this exhibition did just that.

I also recently experienced the ABBA Voyage, which I have to mention for one simple reason: the incredible technology that makes you feel as if you’re in the room with the artists, even though they’re holograms. It’s a fantastic example of how modern tech can transport you into another world, in this case, the vibrant and timeless world of ABBA.

Hmm tough one - I’d have to say Spotify, but then again living in the UK I’d be dead without the weather app

Favourite noise - the sound of the birds that sing at sunset at my home in Zimbabwe.

Eating, eating, eating. I’m just a foodie.

Something your colleagues don’t know about you?

I’m currently working on funding and producing a project I designed a few years ago called Kumba Kit. It's aimed at empowering young girls in rural, poverty-stricken areas of Zimbabwe by teaching them how to make their own sanitary pads, helping to combat period poverty.

The I in IRIS - Tiana

 has announced an extended partnership with audio specialist 

 as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise cancellation platform.

Sigma Connected, which provides customer experience services for the utilities, 

, telecommunications and insurance sectors, has partnered with IRIS which will see the cutting-edge AI noise cancelling solution introduced across its contact centre offices in South Africa which serve UK customers.

The system, which was originally trialed in February has proved a great success, with the technology isolating all background noise and voices during calls, ensuring that the customer benefits from no distractions and allowing for clearer conversations with the contact centre agents.

Ian Gerleman, chief technology officer at Sigma Connected said: “

Here at Sigma Connected we are, and always will be, all about making that human connection with our clients’ customers. That means only the best person-to-person interactions will do, especially for complex and sensitive calls which need concentration and personalised interaction."

“However, we know that can only be done if we continue to embrace and keep up with the latest technology. The background noise-cancelling IRIS Clarity system has already been a great success in some of our South African locations, so we’re delighted to be rolling it out further and over the next few months we expect the majority of our agents to be using the technology. It is already helping to improve the quality of calls for our UK customers while retaining that much-valued personal touch."

“We’ve been very impressed with the results, and the next natural step is to bring the AI-driven system into our wider South African business as we strive to enhance and improve the customer experience with the latest technology.”

Jacobi Anstruther, CEO of IRIS added; “

We’re hugely excited to be partnering with Sigma Connected as they continue to drive further connection and empathy in their customer calls using IRIS Clarity."

"We think AI initiatives such as this as are crucial for the future of good CX, especially with sensitive and complex conversations, and are delighted to play a part in Sigma’s strategy going forward”

For more information on the Sigma Connected Group and its services, readers can visit 

Sigma Connected teams with IRIS Clarity for AI roll out

The BPO sector can be summed up by marginal gains. Finding the extra % of improvement to first call resolution, the added 0.1 to CSAT scores, or the fractional reduction to cost per call is the number one route to success. These marginal gains are often realised with new processes or technology — with updated versions and competitors regularly entering the market and challenging incumbents. 

As a BPO, finding that competitive edge in the market can be a tricky, time-consuming, and ultimately fruitless endeavour. The industry is extremely mature and jumps forward in excellence are rare.

That’s why AI noise cancellation is an incredible opportunity for the BPOs who are quick to grasp it, to get ahead of the competition.

 utilise AI to remove all the background noise on your customer calls, bi-directionally. This means:

The customer/prospect can’t hear the sound of ringing phones, concurrent conversations, and other noises commonly heard in your call centre.

Your agents can’t hear the sound of barking dogs, passing traffic, or construction often heard at the customer’s end of the call.

What’s more, noise cancellation apps integrate seamlessly into your current tech stack (VoIP, CRM, online meeting app, etc.) to improve the quality of your customer calls.

Why is AI noise cancellation such a leap forward?

Background noise has always been an obstacle for BPOs. Whether your agents are in the call centre physically, amongst hundreds of other agents also taking customer calls, or working remotely in imperfect locations, it’s rare to find an environment from which you can completely control the sound.

In the past, the solutions that have been offered up broadly split into three categories: acoustic furniture, headsets, or relocating/spacing out agents — each having their own drawbacks.

 such as noise-absorbing partitions are the most old-fashioned solution of the three. These are typically bulky, expensive, require careful organisation within your call centre, and frankly make little difference to the level of background noise for the customer or agent.

 are an essential piece of equipment for any BPO, but they only solve one source of noise in any situation - the noise around the agent for the agent. You still have the issue of noise around the agent for the customer, and noise around the customer for the agent ruining the conversation. In addition to this, effective headsets can be expensive, especially when considering replacement costs or lost sets as agents come and go.

 can certainly help with the level of noise around the agent, it also reduces the number of agents per call centre — costing your business more in office space — and again, doesn’t solve the issue of noise at the customer end. Having remote workers can help with this, but a large proportion of the working population does not have a dedicated space for working in their home, and even if they do, nothing stops traffic or building works from creating a racket in these spaces as well.

The fact that they are software rather than hardware means wear and tear is no longer an issue.

From a cost-perspective, our own IRIS Clarity (which you can 

 for 7 days) is considerably better value for a year of licensing compared to the alternatives.

Most importantly, being bi-directional means noise cancellation apps are able to remove all background noise sources, rather than just the noise around the agent, for the agent.

The end result is a solution that’s more cost effective, quicker and easier to set up, and considerably more effective than those of the past. This isn’t a marginal gain but a relative leap forward in fixing the issue of background noise.

How AI noise cancellation will help you attract more clients

Background noise is an issue for the majority of BPOs - we’ve got the research to show it. Out of the 500 customer service agents 

 last year, 89% said background noise impacted their quality of calls, ability to communicate, and time to resolution. Whilst in a 

 of 1000 customers, 77% had been on a customer service call where they had struggled to hear the agent due to background noise around them.

The issue affects more than just your customers and agents, too. By implementing noise cancellation, you’ll reduce the errors that lead to need for follow up calls and unhappy customers. Even if it were to slightly improve your first call resolution (FCR), you can quickly see how the return on investment will quickly happen.

Between the cost savings, superior customer experience, and improved agent experience, noise cancellation can help bring your BPO to the next level above your competitors. In an industry of such fine margins, can you really afford to miss out on a tool that delivers a chasm of improvement compared to the alternative? 

 to arrange a customised demo for your BPO today.

How noise cancellation apps help BPOs win more clients

Technological advancements bring with them massive opportunities for people around the world. For others, however, the adoption of these technologies creates an invisible barrier, as these advancements are never equally available to all socioeconomic and geographic groups. This split between those who can afford, access, and take advantage of new technology and those who are unable to is widely known as the ‘digital divide’.

Many social and technological changes in the past have highlighted this issue — access to a personal computer being a fairly recent (and obvious) example. When I was in primary school, we had one wardrobe-sized computer equipped with only Solitaire. In middle school, we had IT classes and homework on Microsoft Word. By the time I reached high school and university, pretty much all homework, seminars, and lectures required a personal computer and access to the Internet.

Suddenly, access to a personal computer went from being a rare luxury with little benefit to a huge advantage from a productivity and convenience standpoint — going to a public library every time you needed to do any work or research suddenly felt like a daunting waste of time. As the personal computer became more of a prerequisite rather than a nice-to-have, the digital divide widened.

I first explored the concept of the digital divide whilst researching our whitepaper, ‘

The role of audio in an increasingly digital world

’. I was looking into how much experts believed remote education and hybrid working would stick around after the pandemic. Many experts pointed to the digital divide as one of the main obstacles to their widespread adoption.

Now unless you’re in senior management or the teacher’s pet, when it comes to in-person working and learning, you’re usually in the same boat as the rest of your colleagues or classmates. You’re all sitting on similar chairs, at similar desks, using the same WiFi, in the same room. This considerably reduces the likelihood of a divide or unequal opportunity. 

However, the COVID-19 pandemic caused 88% of organisations to mandate or encourage their employees to work from home (

) to learn from home. The equal environment collapsed, turning a growing digital divide into a chasm. Workers used ironing boards as desks, pupils dipped out of online lessons as their internet struggled to cope, and people without dedicated spaces grew to hate the mute/unmute dance as they navigated a minefield of background noise.

 research revealed was that the impact of this divide was more than just a petty annoyance. It was damaging to productivity, business outcomes, and most alarmingly, long-term prospects.

From a productivity perspective, research shows that the audio problems caused by the digital divide alone were extremely problematic when it came to achieving desired outcomes. A 

 study investigated the impact of noise on adolescents during the pandemic and found that higher levels of background noise resulted in increased annoyance in students that negatively affected their performance in tasks. This threatened to have long-term effects on students’ executive function, particularly hindered the learning of students in larger, noisier households.

Meanwhile, those working remotely in a disadvantaged environment suffered similar problems. 

 found that 49% of US workers lack a dedicated workspace — hence the use of ironing boards mentioned above. Another 

 of 2,800 US workers showed that audio problems were the biggest pain point of virtual meetings, with over 50% putting issues such as background noise, mic echo, or forgetting to mute and unmute as their top annoyance.

These issues affect all businesses that rely on video conferencing, but let’s zoom into (pun intended) the customer service industry, where business outcomes directly rely on clarity of communication. Without a dedicated quiet space to take online customer calls throughout the day, both customer experience and employee wellbeing suffer consequences. In fact, in a 

 we conducted of 500 call centre agents in the UK and US, 84% of agents said that noise has a negative effect on customer service and prevents them from achieving positive outcomes. Suddenly a digital disadvantage — be it poor internet, substandard workstations, or a lack of noise cancellation tools — affects both personal and company performance.

Probably the most worrying issue with the digital divide is its potential impact on long-term prospects. As previously mentioned, the divide naturally puts certain remote employees at a disadvantage compared to others, which they wouldn’t experience in a neutral setting. Poor audio, poor internet, poor technology will all create obstacles to achieving outcomes — whether that’s learning, collaborating with your team, or talking to customers. In addition, diversity and inclusion consultants are worried that work environments shown through video calls could lead to conscious and unconscious bias, affecting job prospects, promotions, and extra-curricular opportunities that would otherwise be easy to take on.

’ movement to continue, we must ensure it’s actually the ‘

’ movement. Whilst the flexibility and freedom offered by hybrid working is enticing, organisations and educational institutions need to invest in tools that ensure all staff/students can operate on an equal footing.

 are one way in which we can level the playing field. IRIS Clarity uses AI to remove background noise from both sides of an online call. That means even those without a dedicated workspace can feel confident their background noise isn’t distracting others, and the noise on the other end isn’t making matters worse. Pair that with noise cancelling headsets and you’ve got an ideal noise-free bubble: headphones cancel noise around you for you, and IRIS Clarity cancels noise around you for others, and around others for you. 

By allowing the conversation to flow no matter where people are working, tools like IRIS Clarity empower everyone to work to their full potential. Other solutions will be needed to fully bridge the digital divide, but that’s already a great start. You can start a 7-day 

How can audio bridge the digital divide?

In an era of increasing fiscal constraints and growing public expectations, local authorities and government entities face the challenging task of delivering high-quality services while ensuring excellent citizen engagement. This is further compounded by the responsibility to comply with general Customer Service Standards, which require authorities to provide accessible, efficient, and responsive communications to all citizens. These challenges converge in the context of contact centres.

This article explores how noise cancellation apps (like 

), can assist local government in delivering outstanding customer service by fostering inclusivity, and ensuring every citizen's voice is heard.

Increased diversity and expectations, as well as ongoing financial challenges, are forcing local authorities to acknowledge the need not just for effective communication, but truly inclusive engagement with citizens. As Councillor Alex Sawyer put it in a report for the 

It is well-connected communities that play a critical role in delivering on a number of council priorities including managing growth that benefits all, preventing people and families from reaching crisis, supporting residents to live well, for longer and, by doing all this, also helping us meet the budgetary challenge that we face.

This statement underscores the necessity of promoting meaningful conversational channels, which can be greatly enhanced with 

 like IRIS Clarity. By ensuring clear, noise-free communication, local authorities can better understand the needs of their constituents, thereby promoting more effective engagement and preventing crises before they happen.

The imperative to provide inclusive communication opportunities is laid out in the “

” report carried out by the Wales Audit Office: “

Public bodies must ensure that everyone, regardless of their language and communication needs, can access services…If public bodies do not meet these duties, they risk complaints and legal action. Moreover, people will have poorer outcomes and experiences.

The report also highlights the staggering diversity within communities: 84,500 people in Wales have a main language that is not English or Welsh, and 575,000 people experience deafness or hearing impairment. In such a diverse landscape, clear and accessible communication is not just a luxury—it's a necessity. By eliminating background noise, tools like 

 and hearing impairments are more easily overcome.

, reinforced the importance of clear communication in times of crisis in reference to the Coronavirus pandemic: “

With an even more important, strategic role to play in how the UK controls and overcomes the coronavirus pandemic, clear communication from councils will be vital as they lead the way forward. If the right planning and tools are in place, it will ultimately help local authorities to achieve better outcomes for their citizens – and most importantly of all, save lives

This sentiment becomes all the more pressing when considering the social issues that have arisen in a post-pandemic world. In the current challenging environment, the role of local authorities has never been more critical, and the need for clear, effective communication has never been more urgent. 

Local authorities are guided by an overarching commitment to maintaining excellent communication with their constituents. 

 promise to its community reflects the duty that is held by local authorities nationwide, citing best practices such as: “

treating constituents with fairness and respect, developing trust through open, honest and simple communication, listening to views and making services easy to access, efficient and designed to meet needs

However, budgets and lack of technological investment can significantly hinder these efforts. The 

 outlines why authorities have been slow to address obstacles in communication: “

In the age of austerity, communications has often been wrongly perceived as a nice-to-have. The reality is it can deliver tremendous returns on investment when work is aligned with organisational goals and tied to SMART objectives and accurately measured

Unless contact centres are armed with proper infrastructure, background noise can interrupt conversations, distort information, and frustrate both local authority staff and citizens. As a consequence, it may compromise the quality of service delivery, straining the relationship between authorities and the communities they serve. The Local Government Association is clear in its directive to local authorities: “

You can’t cut corners – you need tools fit for the job, especially secure and dependable digital communication software. This usually means an investment in solutions.

Many are finding the solution in advanced background noise-eliminating technology like 

. With such a tool, local authorities can ensure that their communications with vulnerable citizens are clear, accurate, and effective. This can enhance the delivery of support, promoting better outcomes for vulnerable individuals and contributing to a stronger, more harmonious society, as well as empower customer service agents to fully understand and effectively respond to citizens' concerns, aligning with the commitment to provide full and accurate responses.

Local authorities that fail to adapt to evolving communication standards risk falling behind. In an era where citizens' expectations are growing, and the quality of communication is increasingly under scrutiny, there has never been a more critical time to invest in AI noise cancellation technology. 

 today to ensure that your authority remains compliant and effective.

Noise Cancellation: The answer to providing fantastic citizen support

Read abut how Provalus utilised our noise cancellation app to bring peace and quiet to their community-based call centres, delivering superior CX. You can also watch a video of the case study - which you can find 

Provalus is a 100% US-based outsourcing organisation dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver a remarkable experience for their technology clients and end-users alike.

Dedicated to making an impact within rural communities, it is critical to Provalus that their innovation centres are located in a place that will allow for maximum impact within the communities they call home.

In most cases, this means modernising neglected spaces that were formerly used as manufacturing, retail, or commercial space – all of which include potential acoustical challenges leading to noise and echo from cross talk.

Additionally, Provalus clients are frequently operating from environments with less than ideal acoustics. From the bustling atmosphere faced by a parent at home with multiple children around them to busy environments such as hospitals, medical centres, manufacturing & distribution centres, and financial & retail customer branches, standard solutions to noise suppression are rarely feasible on either side of these conversations.

Provalus identified the need for our AI-based voice isolation and noise removal application as a potential approach to removing their background noise. 

 is a software-only solution that integrated directly with Provalus’ Five9 CCaaS platform as well as the other platforms required by their partners. An added benefit is that Clarity is bi-directional meaning that it also removes any noise present on the customer side of calls creating a truly best in class experience for all parties.

Because IRIS Clarity is a software application, Provalus was able to install and test with a group of agents with very little setup time. After two weeks, the agents and customers immediately noticed a significant reduction in call noise, resulting in improved customer experience and a reduction in average handle time.

With a seamless integration into various client specific tools and applications, Provalus has since deployed IRIS Clarity throughout their call centres and are continuing to see improvements in overall call quality and customer satisfaction.

How Provalus used IRIS Clarity to bring perfect calls to their community call centres

Whether in a noisy call centre or a gaming chair, clear sound quality can make or break the experience. This guide explores the five best noise cancelling apps and background noise reduction tools, ensuring your calls, meetings, and recordings are the highest possible quality.

 is a leading AI noise removal app that has carved out a distinct place in digital communication — particularly in calls, meetings, and call centre environments. Using advanced noise cancelling software, IRIS Clarity focuses on enhancing speech clarity by isolating the speaker's voice from any background noise during calls using bidirectional voice isolation. This unique capability makes it the go-to noise cancellation app for professionals and organisations prioritising clear, effective communication (you can try it for 

IRIS Clarity addresses the problem of background noise through AI voice isolation, ensuring that the speaker's voice is heard clearly without interference from background noise. AI noise cancellation doesn’t just suppress; it enhances the speaker's voice, making it more prominent and easier to understand. For virtual meetings and calls, where clarity of speech can significantly impact productivity and comprehension, IRIS Clarity stands out.

Call centres stand to benefit immensely from IRIS Clarity's AI technology. By removing background noise, call centre agents can communicate more effectively with customers, leading to improved customer satisfaction and reduced handling time. IRIS Clarity's technology also aids in enhancing the accuracy of 

, which are vital for analysing call quality and agent performance. The ability to isolate the customer's voice from noise allows for more accurate transcription and analysis, providing valuable insights into customer interactions.

A testament to IRIS Clarity’s capabilities is its recent collaboration with 

, IRIS Clarity has been instrumental in delivering crystal-clear radio transmissions during broadcasts, effectively removing background noise from one of the loudest sports environments. The removal of open wheel racing noise demonstrates how its AI voice isolation software can be applied in almost any situation. 

Advanced AI for real-time noise suppression

At the heart of IRIS Clarity's effectiveness is its advanced AI algorithm, trained on thousands of hours of audio data to distinguish between the human voice and background noise accurately. This training enables the software to isolate and enhance the speaker's voice in real-time, providing a seamless and stress-free listening experience. Whether it's the hum of an air conditioner, chatter from a crowded room, or the keyboard typing, IRIS Clarity's AI efficiently filters out distractions, allowing the focus to remain on the conversation.

IRIS Clarity offers simple integration options for both individual users and organisations. Its compatibility with a wide range of communication platforms ensures that businesses can implement the technology without disrupting their current operations. Moreover, the intuitive interface of IRIS Clarity makes it accessible to users of all technical skill levels, ensuring widespread usability across different sectors.

Best for calls, meetings, and call centres

: By isolating the speaker's voice from any background noise, IRIS Clarity ensures that every word is heard clearly.

 In call centres, clearer communication leads to better customer service, higher satisfaction rates, and more efficient resolution of inquiries.

 For remote teams and virtual meetings, the elimination of background noise results in fewer repetitions, less miscommunication, and more productive discussions.

 The accuracy of AI noise cancellation significantly benefits speech analytics accuracy and transcription services, providing clearer data for analysis and decision-making.

Audacity is a good choice for musicians, podcasters, and post-production engineers searching for an open-source solution for audio editing and post-production. Its appeal largely lies in a comprehensive suite of features that allow for intricate manipulation of sound—it’s good for anyone wanting to achieve hyper-detailed editing effects. 

Audacity has a wide array of editing features that cater to the needs of post-production work. Users can cut, copy, splice, and mix sounds together with precision. It supports edits in music tracks, podcasts, and other audio projects. Multi-track editing is also possible, enabling users to work with multiple audio tracks simultaneously, a fundamental feature for complex productions.

One of the standout features of Audacity is its noise reduction capability. This feature is particularly beneficial for musicians recording in less-than-ideal conditions and post-production engineers tasked with polishing audio to professional standards.

Audacity's extensive range of effects and plugins further extends its versatility. From equalisation and compression to reverb and pitch correction, these tools allow users to shape and refine their sound. Moreover, Audacity's support for VST (Virtual Studio Technology) plugins opens up a world of possibilities, enabling users to apply a wide variety of external effects and instruments to their projects.

Available on multiple platforms, including Windows, macOS, and Linux, Audacity provides a consistent experience across different operating systems. Additionally, the software benefits from a robust community of users and developers. This community has created a wealth of tutorials, forums, and resources that offer support and guidance to both new and experienced users.

As a free tool, Audacity presents a cost-effective solution for high-quality audio editing and post-production, making it accessible to individuals and studios of all sizes.

 The toolkit gives users complete control over their audio, allowing for precise edits and creative sound manipulation.

Audacity's noise reduction and effect capabilities ensure that users can achieve professional-grade audio quality.

The strong community and collection of learning materials make Audacity an approachable option for beginners, while its deep feature set satisfies more advanced users.

Apple's voice isolation technology is great for mobile phone users and a part of Apple's broader effort to improve the audio communication experience across its ecosystem of devices, including iPhones, iPads, and Macs. 

Apple's voice isolation technology uses machine learning to differentiate between the user's voice and ambient noise in real-time. By processing audio on the device, it ensures that the speaker's voice is clear and prominent, reducing or eliminating background sounds such as traffic, conversations, and other distractions. 

The feature significantly improves the quality of personal calls, making it easier for participants to focus on the conversation without being distracted by background noise. 

: Apple's voice isolation ensures that the user's voice is heard clearly, enhancing the overall call experience even in noisy environments.

: By focusing on the user's voice, voice isolation helps to keep sensitive conversations private, reducing the chance of eavesdropping from nearby noise sources.

: Integrated directly into iOS, the feature is easy to use and accessible, requiring no additional software or hardware. It's a built-in benefit for all users, enhancing the value of Apple's mobile devices.

NVIDIA RTX Voice uses graphics cards to offer real-time noise suppression, enhancing the gaming and streaming experience by isolating the user's voice from background noise. This technology is built for gamers predominantly.

For gamers, clear audio communication elevates both the player communication and broadcasting experience. NVIDIA RTX Voice ensures that fellow players can hear the user's voice clearly, without distractions. 

NVIDIA RTX Voice is designed to work with a broad range of communication and streaming software, including popular platforms like Discord, OBS, and Twitch. The setup process is straightforward, allowing users to quickly benefit from enhanced audio quality without needing extensive technical knowledge. While it's optimised for RTX GPUs, there are workarounds to enable its use on older NVIDIA cards, broadening its accessibility to a wider audience.

 By effectively removing background noise, gamers can communicate more effectively, enhancing both competitive play and cooperative experiences.

: Streamers can deliver higher quality content, free from audio distractions, which is essential for growing and maintaining an audience.

The support for various communication and streaming applications means users can enjoy improved audio quality across all their favourite platforms.

Headsets with built-in noise cancellation

Headsets with built-in noise cancellation technology have become essential for individuals seeking high-quality audio experiences, whether for music listening, gaming, professional calls, or remote work. These devices employ advanced technology to eliminate unwanted background noise, allowing users to focus on their audio content without distractions. When combined with software solutions like 

, these headsets can offer an even more refined and immersive audio experience.

Noise-cancelling headsets use active noise control (ANC) technology to reduce unwanted ambient sounds. This involves using built-in microphones to detect external noise and then generating sound waves that are the exact opposite (anti-noise) to cancel it out. The result is a significantly quieter listening environment, where the primary audio is clear and uninterrupted by background noise.

Music enthusiasts and gamers alike appreciate the pure, immersive sound experience that noise-cancelling headsets provide. By isolating the audio content from any external noise, these headsets deliver rich, detailed sound quality, allowing users to hear their music or game audio as the creators intended. 

When paired with noise cancellation software like IRIS Clarity, noise-cancelling headsets become even more powerful. IRIS Clarity's advanced AI-driven technology works in tandem with the headset's noise cancellation to isolate and enhance speech during calls and meetings. This combination ensures that the user's voice is transmitted clearly, free from both background noise and distractions, making it an ideal setup for call centres, remote work, and any professional communication scenario.

They enable users to create a personal sense of calm, even in the busiest settings, enhancing concentration and task efficiency.

, these headsets ensure that voice communications are crystal clear, improving the quality of professional interactions.

 Whether for music, gaming, or movies, noise-cancelling headsets provide an unrivalled audio experience by focusing solely on the sound you want to hear.

Whilst there is a lot of choice between apps for noise cancelling, it’s wise to think about use cases and the desired effect. Noise suppression apps aren’t all made equal. To explore AI noise cancelling tools further, 

Other factors to consider when choosing the best noise cancellation apps:

How can I reduce background noise in a call centre?

Implementing noise cancellation software like 

 can significantly reduce background noise in call centres. It uses AI to isolate voices from background sounds, improving call quality. Also, equipping call centre agents with noise-cancelling headsets can enhance voice clarity for both agents and customers.

How do I reduce background noise when calling?

Use noise cancellation apps such as IRIS Clarity or enable built-in noise suppression features on your mobile device, like Apple's voice isolation. For hardware solutions, noise-cancelling headsets effectively minimise background noise, ensuring clearer calls.

How to avoid background noise when calling?

Position yourself in a quiet environment and use technology that supports noise reduction, like IRIS Clarity or NVIDIA RTX Voice for gamers and streamers. Devices with active noise cancellation (ANC) can also help avoid background noise by filtering it out before it reaches the call.

What are the best noise reduction tools for call centres?

Software solutions like IRIS Clarity, designed for AI voice isolation, are among the best tools for reducing background noise in call centres. They improve speech analytics accuracy and customer call experience by enhancing voice clarity and reducing unwanted sound.

What is the importance of sound proofing in call centres?

Sound proofing minimises external noise and internal echo, leading to clearer communication between agents and customers. It's essential for maintaining professionalism and ensuring privacy and accuracy in customer interactions.

5 Best Noise Cancellation Apps

VoIP calls demand clear communication. Yet, the challenge of background noise often ruins conversations and detracts from the real matters at hand. Whether it's the sound of traffic, the hum of an air conditioner, or a nearby conversation, unwanted background noise can significantly hinder the quality of calls. Background noise reduction is fast becoming an urgent issue for many call centres. 

Businesses will enjoy the following benefits if they consider 

Reduced background noise during call and miscommunications

Many online meeting platforms have built-in solutions for noise cancellation, but most VoIP services are still lagging. This discrepancy leaves a gap in the market for specialised noise cancellation apps designed to enhance the voice and cancel out disruptive noise. IRIS Clarity (which you can 

) has become a leading noise cancelling software solution, employing advanced AI noise cancellation to offer noise removal capabilities on calls for call centres and businesses. 

The four primary sources of noise in VoIP calls present distinct challenges:

The sound the agent hears from their end of the call.

The sound the agent hears from the customer’s end.

The sound the customer hears from the agent’s side.

The sound the customer hears from their end.

Understanding these four primary noise sources in VoIP calls is important to ensure clear communication. Each source presents unique challenges that can significantly impact call quality, customer trust, and agent productivity. Here's an in-depth look at how these sounds can potentially ruin VoIP calls, as well as the simple measures companies can take.

The sound an agent hears from their end can include background office noise, such as colleagues talking, phones ringing, or even machinery. 

 not only affect the agent's concentration but also the clarity of the call for the customer. 

 are the primary solution for this issue, offering a way to filter out unwanted background sound and focus on the customer's voice. This technology works by producing a counter-wave, acting as a "sound eraser" to neutralise consistent background noises like air conditioning hums. This, combined with apps for noise cancelling like IRIS Clarity, creates a high-quality call environment.

Eradicating noise from the customer's end 

The sound an agent hears from the customer’s environment, which can be anything from traffic noise to other voices in the background, is also distracting. This type of noise can make it difficult for agents to understand customer queries or requests clearly, leading to miscommunication. 

 AI-powered noise cancellation technology effectively removes such background noise from the customer's side, ensuring that agents receive a clear, noise-free signal. This enhances the ability to address customer needs accurately and efficiently.

Noise from the agent's side that reaches the customer can significantly detract from the customer's experience. It makes it hard for customers to understand information being provided, leading to frustration and a lack of trust in the company's professionalism and confidentiality. By employing software like 

, businesses can eliminate this problem. The app's AI noise removal ensures that customers only hear the agent's voice, free from any disruptive background noise. This clarity promotes a 

While IRIS Clarity primarily focuses on eliminating noise from the first three sources, the fourth source—noise from the customer's environment that they themselves hear—remains largely outside the direct influence of such technology. Encouraging customers to find a quiet space if possible or to use noise-cancelling headsets themselves can mitigate this to some extent.

When customers enjoy a high-quality, clear call environment, it 

 and builds confidence in the service being provided. Agent productivity also rises with clear communication. Agents can handle calls more efficiently and effectively when they don’t need to repeat themselves or ask for clarification. This not only enhances first call resolution rates but also contributes to a quieter, more focused work environment. 

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