Background noise cancellation app for your call centre

Gain an edge over other call centres by removing background noise from your customer calls - improving your call time KPIs, as well as your agent and customer experience
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What is IRIS Clarity?

IRIS Clarity uses AI to remove all background noise from both the customer and agent end of your inbound and outbound calls.

It can be deployed either as a simple app on your agent’s desktop, or an SDK to help bring a competitive edge to your call centre, by improving your customer and agent experience, whilst reducing call times and improving your analytics.

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What are the benefits?

  • Reduction in noise cancelling infrastructure costs such as expensive headsets

  • Positive impact on CSAT, ESAT, FCR, AHT through reduced repetition

  • Facilitating inclusivity for vulnerable citizens & sensitive conversations

Partha K, Executive VP & Country Head, Philippines

By partnering with IRIS Clarity, we are taking a significant step forward in addressing a critical pain point in customer support in voice-based environments – background sounds or noise.

A premium experience for your voice channel

Hear the difference between customer calls with and without IRIS Clarity using the demo below
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  • Miscellaneous
  • Call centres
  • Specialist

Compatible with:

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Download our latest research with ContactBabel

Find key insights from advisors, customers, and industry experts on how bad audio is hurting your business — and what you can do to stop it.
Download the whitepaper

Want to talk about how IRIS Clarity can help your BPO?

Fill out the form and a member of our team will be in touch to discuss your call centre’s needs.