Background noise cancellation app for your call centre
Gain an edge over other call centres by removing background noise from your customer calls - improving your call time KPIs, as well as your agent and customer experience
Trusted by global brands
What is IRIS Clarity?
IRIS Clarity uses AI to remove all background noise from both the customer and agent end of your inbound and outbound calls.
It can be deployed either as a simple app on your agent’s desktop, or an SDK to help bring a competitive edge to your call centre, by improving your customer and agent experience, whilst reducing call times and improving your analytics.
Compatible with:
A premium experience for your voice channel
Hear the difference between customer calls with and without IRIS Clarity using the demo below
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- Call centres
- Specialist
- Miscellaneous
By partnering with IRIS Clarity, we are taking a significant step forward in addressing a critical pain point in customer support in voice-based environments – background sounds or noise.
Partha K, Executive VP & Country Head, Philippines
Built for call centres
Security and compliance
Usage of the IRIS Clarity app is secure as IRIS is NCSC Cyber Essentials Plus certified. We also have extra features such as admins being able to restrict use of the app to specific IP addresses.
Central app admin
Reports and analytics
SSO and automated user provisioning
What are the benefits?
Reduction in noise cancelling infrastructure costs such as expensive headsets
Positive impact on CSAT, ESAT, FCR, AHT through reduced repetition
Facilitating inclusivity for vulnerable citizens & sensitive conversations
Download our latest research with ContactBabel
Find key insights from advisors, customers, and industry experts on how bad audio is hurting your business — and what you can do to stop it.
Want to talk about how IRIS Clarity can help your BPO?
Fill out the form and a member of our team will be in touch to discuss your call centre’s needs.