Don’t let noise hurt your call center
IRIS Clarity eliminates all background noise from your customer calls. The result: reduced AHT, increased customer satisfaction, and better employee retention.
Customer Support Call
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Noise impacts three key areas
Productivity
85% of advisors say background noise results in wasted time on both sides
Customer experience
87% of customers have had to repeat themselves due to background noise
Agent experience
69% of advisors say background noise negatively impacts their mental health
John Devlin, CEO
See immediate ROI
11%
reduction in AHT
53%
less sound-proofing costs
98%
drop in noise-related complaints
Compatible with all leading call systems and platforms
Discover the power of IRIS Clarity
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- Call centres
- Office
- Remote agents
- Specialist
Purpose-built for contact centres
Scale
- Runs discreetly on your existing setup
- Fast an easy installation
- Unlimited users
- Widely compatible
Performance
- Powered by the latest AI
- Trained on hundreds of thousands of hours
- Leading PESQ* score
- Zero latency
- Low CPU
Security
- Cyber-Essentials certified
- Pen-tested
- SIG-audited
- PCI DSS-compliant
- ISO 27001 certified
We’re here to support you
Find the answers you need below, or contact us to find out more.
Absolutely. Please contact our Sales team to find out more and they'll set you up with a free trial.
Yes, IRIS Clarity is compatible with VoIP. Because our software operates on top of VoIP software, audio from both ends of the call get cleared before they reach the other side and without disrupting the VoIP process. This ensures clear communication on both sides of a call.
Click here for an infographic on how this works and additional FAQs and tips.
IRIS Clarity works with all CRM systems that route calls through VoIP. Because our software operates on top of VoIP software, audio from both ends of the call get cleared before they reach the other side and without disrupting the VoIP process.
Click here for an infographic on how this works and more FAQs and tips.
We are in active development for a thin client solution. Please contact our Sales team to find out more.
IRIS Clarity complements call centre headsets by isolating voices on both sides of a call, making conversations far more pleasant and efficient. Noise reduction headsets only work for the person using the headphones, and only block noise coming from their side of the call.
Example: You're calling a customer who's driving. With your noise cancelling headset, the noise from your call centre gets eliminated, but you still struggle to make out what your client is saying because of the background noise on their end. IRIS Clarity allows you to isolate your client's voice as well as yours, so you can both focus on what's important: the conversation.
Click here for an infographic on how this works and additional FAQs and tips.
Because IRIS Clarity is bi-directional, only one participant needs it to activate voice isolation on both sides of a call. Use the Microphone toggle to manage noise on your side of the call, and the Speaker toggle to manage noise on the other side of the call.
However, if a call has more than two participants, or if one (or more) of the participants has multiple people dialling in from the same room, participants without IRIS Clarity will only benefit from voice isolation between the main user and themselves. Having IRIS Clarity installed on each device gives participants more control over their audio.
Click here for an infographic on how this works and additional tips.
IRIS Clarity is compatible with most of them! MS Teams, Zoom, Google Meet, Slack, Skype, Hopin, and hundreds more.
If the app allows you to change your audio input and output, IRIS Clarity will work.
Ready to bring IRIS Clarity to your business?
Fill out your details and a member of our sales team will be in touch to discuss your needs.