Thinking of Voice Isolation? Here’s Why You Should Try IRIS Clarity First!
Clients prove IRIS Clarity boosts first contact resolution by 11%, lifts conversions by 55%, cuts errors by 25%, and enhances QA accuracy—all in weeks.
IRIS Clarity vs Competitor in the Call Centre Environment
Original noisy audio:
Competitor:
IRIS Clarity:
Why Choose IRIS Clarity Over Competitor?
Premium Audio for CX Environments
IRIS Clarity delivers industry-leading audio clarity in customer focussed and high-stakes environments such as motorsport, emergency services, and military communications.
Real-Time and Recorded Audio Solutions
Seamless Integration at Scale
Driven by Innovation and Passion
Feature Comparison
Feature |  | COMPETITOR |
|---|---|---|
Noise Cancellation | ✅ | ✅ |
Bi-Directional | ✅ | ✅ |
Multiple Models | ✅ | ✅ |
Noise Level Adjustment | ✅ | ❌ |
Call Center Deployment Ready
Feature | | COMPETITOR |
|---|---|---|
Intune Installation | ✅ | ✅ |
Remote App Management | ✅ | ❌ |
SSO (Single Sign-On) | ✅ | ✅ |
Automated Provisioning | ✅ | ✅ |
Marketplace Integrations | ✅ | ❌ |
Technical Comparison
Technical Performance | | COMPETITOR |
|---|---|---|
PESQ (Perceptual Evaluation of Speech Quality) | 2.35 (higher clarity and quality) | 1.95 |
CPU Usage | 3% (more efficient) | 6.5% |
Memory Usage | 42MB (lightweight) | 828MB |
Seamless Integration and Minimal Agent Interaction
Feature | | COMPETITOR |
|---|---|---|
Secure Automatic Login | ✅ | ❌ |
Zero-Interaction Mode | ✅ | ✅ |
Ringtone Detection | ✅ | ✅ |
Automatic Headset Selection | ✅ | ❌ |
Update Settings Remotely | ✅ | ❌ |
Call Platform Agnostic | ✅ | ✅ |
Headset Agnostic | ✅ | ❌ |
Why did Mike Keogh, the President of Provalus, choose IRIS Clarity for his call centre?
FAQs
IRIS Clarity and other competitor brands both offer bi-directional noise cancellation, but IRIS Clarity delivers superior performance with advanced AI algorithms, higher audio quality, and greater efficiency across diverse, high-stakes environments.
Yes, IRIS Clarity maintains the authentic sound of the speaker’s voice while eliminating background noise, ensuring clear and personal conversations.
Absolutely. IRIS Clarity offers robust security and a plug-and-play design that integrates seamlessly with existing platforms, minimising setup time.
For sure, check out our whitepaper titled 'The impact of background noise in the contact center industry' here.