Why you should use voice isolation in your call analytics

• Transcriptions

  By removing background noise, you can raise your transcription accuracy by up to 10%. This huge uplift is the difference between your analysis understanding basic Sentiment, to more complex Intent, all the way up to Personalisation.

• Quality Assurance

  It’s not only your call centre platform that listens back on previous calls, removing background noise allows your quality assurance team to much more efficiently identify trends and areas of improvement in your agents’ performance.

• Diairisation

  Diarisation is your ability to recognise which person is speaking and when on your calls. Not only is this crucial to driving useful insights (for obvious reasons), it’s also a key aspect of many regulations. IRIS Clarity can improve this by up to 40%.