How to choose a call centre headset
Find out the 9 key things you should be considering when deciding what call centre headsets you want to buy to solve your background noise issue.
Find out the 9 key things you should be considering when deciding what call centre headsets you want to buy to solve your background noise issue.
Read about our latest partnership with IGT Solutions where we're using AI to cancel all background sounds in real-time to enhance customer support efficiency.
Noise cancellation apps are a new technology changing the way call centres reduce background noise in their calls - find out what they are and how they work.
Hear how Freedom Insurance worked with IRIS Clarity to remove barriers from their vulnerable customers making customer service calls.
Simon Broadbent discusses how AI will develop and affect the contact centre industry in the future
Background noise is a significant issue for call centres around the world - we look at the 5 ways they can reduce this problem, including AI-driven apps.
We explain what acoustic shock is, why it happens, the impact on call centre agents, and how noise cancellation apps like IRIS Clarity can help.
Tom and Helen look at the importance of high quality training for call centre agents particularly for industries interacting with vulnerable customers.
Find out some of the key insights from our podcast with Dave D'arcy from QSolve exploring the benefits of bringing call centres to new locations.
William Carson of Ascensos explains why your customer service team are so important for your brand, and how to win more clients as a BPO.
Tom Darnell and Steve McSherry talk about the power of partnerships and its evolution in the market.
Find out how to remove background noise from your Genesys Cloud calls using noise suppression or IRIS Clarity's AI noise cancellation app.