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Infographic: 14 key stats from our whitepaper “The role of audio in an increasingly digital world”

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Published byScott Drayton

A visual overview of our whitepaper, “The role of audio in an increasingly digital world”.

Last month, we released our whitepaper ‘The role of audio in an increasingly digital world’ which features exclusive research from a survey of 500 customer service agents, views from call centre and remote working experts, and insights from major organisations such as Gartner, McKinsey, and ContactBabel.

We understand that finding the time to read a full length research paper can be difficult (even if it’s full of useful facts and advice), so in addition to the audiobook version of the report, we’ve come up with an even faster wayto highlight our key findings.

Check out our sleek new infographic that shows 14 key stats from the report (turns out we couldn't fit all of the great research on one infographic). On it, you can explore some of the biggest digital trends in the call centre, enterprise hybrid working, telehealth, and remote learning industries, as well as how each has dealt with the obstacle of background noise.

And if it leaves you wanting more - great! You can download the full research paper and peruse it at your leisure. You can view the infographic here and download the PDF version to keep.

Finally, if you want to delve even further into the research — as well as the general subject of remote agents and the issue of background noise in the call centre industry — register for our webinar on Thursday 1 September, 2022 at 12:00 - 1:00 pm (BST), in partnership with the CCMA. We’ve gathered a dream team of experts to dive into the data from our whitepaper and what it means for the call centre industry, including CCMA Research Director, Stephen Yap, and journalist, best-selling author, and hybrid work specialist, Harriet Minter. Save your spot and join the conversation!

Whitepaper infographic with key stats and figures

Whitepaper infographic with key stats and figures