Last month, we released our whitepaper ‘The impact of background noise in the contact centre industry’ which features exclusive research from a survey of 500 customer service agents, views from call centre and remote working experts, and insights from major organisations such as Gartner, McKinsey, and ContactBabel.
We understand that finding the time to read a full length research paper can be difficult (even if it’s full of useful facts and advice), so we’ve come up with an even faster way to highlight our key findings.
Check out our sleek new infographic that shows 14 key stats from the report (turns out we couldn't fit all of the great research on one infographic). On it, you can explore some of the biggest digital trends in the call centre, enterprise hybrid working, telehealth, and remote learning industries, as well as how each has dealt with the obstacle of background noise.
And if it leaves you wanting more - great! You can download the full research paper and peruse it at your leisure. Scroll down to view the infographic or download the PDF version to keep. And don't forget to try IRIS Clarity yourself for free for 7 days here.
