Solve your background noise issue with voice isolation
Gain the edge over other BPOs by removing background noise with our voice isolation app - improving your bottom line, as well as your agent and customer experience
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What is IRIS Clarity?
IRIS Clarity uses AI to remove all background noise from both ends of your customer calls - leaving clear conversations.
It can be deployed either as an app, or an SDK and integrated with your full call ecosystem - from your IVA, to your VoIP, and your post-call analytics - improving them all with clear audio.
Explore how IRIS Clarity can help bring a competitive edge to your BPO, by improving your customer and agent experience, whilst reducing call times and improving your analytics.
How IRIS Clarity provides instant value
11%
Reduction in average handling time
53%
Less sound-proofing costs
10%
Improvement to transcription rates
The best feedback we’ve had from our advisors is just how easy it is to reach successful customer outcomes without repetition.
John Devlin, CEO
Who IRIS Clarity helps
Your BPO
- Save money in two key ways - reduce the time of your customer calls and need for follow ups by removing the need for repetition and misheard words
- Spend less on expensive headsets, as IRIS Clarity clears up all but the noise around the agent for the agent
Your Customers
- Headsets only solve the issue of loud call centres for your agents
- Your customers however, still can’t hear you (especially the neurodiverse and hearing impaired
- By removing background noise, you can improve the customer experience for all, as well as alleviating security concerns
Your Agents
- Customers rarely ring you from a perfect environment - they’ll start tasks or go for a walk whilst on hold
- IRIS Clarity’s bi-directionality solves this, allowing your agents to concentrate fully on the conversation
- This helps reduce stress, and protects them from the dangers of acoustic shock
Hear IRIS Clarity in action
Click play on our demos below to hear how IRIS Clarity removes all background noise, regardless of your clients' customers environment.
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- Call centres
- Specialist
- Miscellaneous
Want to talk about how IRIS Clarity can help your BPO?
Fill out your details and a member of our sales team will be in touch to discuss your needs.