Clear Audio. Critical Advantage.
Clear conversations, powered by IRIS
What is IRIS Clarity?
IRIS Clarity removes background noise and enhances voice quality in real time – the foundation for clearer calls and everything that follows. Delivered as a desktop app (Windows & Mac), Chrome Extension, or via SDK – fits into your existing tech stack with minimal disruption.
Hear IRIS Clarity in action
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Contact centres
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Card details
Contact centres
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Car hire
Contact centres
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Bill query
Roadside
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PH Crash roadside 01
Roadside
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PH Crash roadside 02
Want to test with your audio?
Request a demoThe Problem.
Background Noise Is Costing You More Than You Think.
Background noise creates friction. Customers and agents repeat themselves, customers get frustrated, and every extra second adds up. At scale, that's a measurable, avoidable cost. ContactBabel's research shows the cost of repetition adds up to a substantial amount:
30%
of calls require repetition
15 seconds
increased length of call
$0.25
cost of repetition per call
$194,418
lost per year by a 250-seat contact centre
The 2026 UK Contact Centre Decision-Makers’ Guide is the largest and most up-to-date study of the UK contact centre industry, and is based on surveys with 215 UK organisations and 1,000+ interviews with UK consumers.
Real teams, real results
Beyond clearer calls
Reduce equipment costs
Noise cancelling headsets, white-noise machines, soundproofing, acoustic paneling etc
Improved outcomes & KPIs
Elevated contact centre metrics (e.g. CSAT, ESAT, FCR) alongside improved outbound conversions and reduced abandons
Strengthen inclusivity
Clearer conversations help vulnerable customers and support neurodiverse colleagues
Regulatory compliance
Overhearing sensitive conversations. Consumer Duty. GDPR, PCI DSS
Joyreina Perez | Support Services, Quality Assurance & Analytics
Since implementing IRIS Clarity in Maxicare, the difference has been immediate and measurable. Audio quality improved by 83%, and background noise was reduced by 49%, allowing our frontline team to communicate more clearly and effectively. This has helped us minimise inefficiencies and deliver a smoother customer experience.
