IRIS Clarity in partnership with Kranon
Read more about how you can unlock the power of our real-time noise cancellation app through our partnership with Kranon.
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What is IRIS Clarity?
IRIS Clarity is an AI-powered solution that removes all background noise from your inbound and outbound customer calls.
Clarity is also bi-directional, removing noise from both the customer and agent end - driving clear conversations wherever they are, whether that’s a busy call centre or hectic household.
Available as a desktop app or SDK, IRIS Clarity can be rolled out to all your agents with minimal time and effort regardless of your VoIP, CRM, and headsets.
Who does IRIS Clarity help?
Your business
Save money in two key ways:
- A more productive conversation - reduce the time by removing the need for repetition and misheard words
- Spend less on expensive headsets and sound-proofing infrastructure
Your customers
- Headsets only solve the issue of loud call centres for your agents, but your customers still can’t hear you
- By removing background noise you improve the experience for both customer and agent
- Especially important for calls, such as those of a complex, sensitive, and confidential nature
Your agents
- Customers rarely ring you from a perfect environment - they’ll start tasks or go for a walk whilst on hold
- IRIS Clarity’s bi-directionality solves this, allowing your agents to concentrate fully on the conversation
- This helps reduce stress, and focus on delivering excellent service
The best feedback we’ve had from our advisors is just how easy it is to reach successful customer outcomes without repetition.
John Devlin, CEO
Hear IRIS Clarity in action
Click play on our demos below to hear how IRIS Clarity removes all background noise, regardless of the environment.
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- Call centres
- Specialist
- Miscellaneous
