Solve your background noise issue with voice isolation
IRIS Clarity’s AI-powered technology removes all background noise on both ends of a call, enabling clear conversations and significantly improved transcription accuracy
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What is IRIS Clarity?
IRIS Clarity uses AI to remove all background noise from both ends of your customer calls - leaving clear conversations.
It can be deployed either as an app, or an SDK and integrated with your full call ecosystem - from your IVA, to your VoIP, and your post-call analytics - improving them all with clear audio.
Explore how IRIS Clarity can help bring a competitive edge to Serco, as a BPO, by improving your customer and agent experience, whilst reducing call times and improving your analytics.
How IRIS Clarity provides instant value
Reduction in noise cancelling infrastructure such as expensive headsets
Positive impact on CSAT, ESAT, FCR, AHT through reduced repetition
Facilitating inclusivity for vulnerable customers & sensitive conversations
The best feedback we’ve had from our advisors is just how easy it is to reach successful customer outcomes without repetition.
John Devlin, CEO
Who does IRIS Clarity help?
Your BPO
- IRIS Clarity will help to keep your costs down in two key ways;
- Reducing the time of your customer calls and number of follow ups by removing the need for repetition; and
- Reducing your spend on expensive headsets.
Your Customers
- Removing background noise from conversations which could be potentially stressful or private is a great way of keeping your customers happy;
- 89% of customers we've surveyed say they've struggled with this in the past.
Your Agents
- You make a lot of effort to guarantee Serco is a great place to work for all your employees.
- IRIS Clarity can help with this by removing the risk of acoustic shock, and making their calls easier.
Hear IRIS Clarity in action
Click play on our demos below to hear how IRIS Clarity removes all background noise, regardless of the environment.
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- Call centres
- Specialist
- Miscellaneous
Ready to eliminate background noise from your calls?
Fill out your details and a member of our sales team will be in touch to discuss your needs.