IRIS Clarity for Secure, Compliant Comms in UK Finance

According to ContactBabel's 2025 report ‘AI in UK Contact Centre Verticals – Financial Services’, financial institutions face increasing pressure to enhance customer service while safeguarding sensitive information and meeting rising compliance demands.

IRIS Clarity, a groundbreaking AI-powered audio solution, offers the perfect answer to these challenges.

The whitepaper highlights serious risks tied to poor call audio quality, including:

• Verbal Disclosure Breaches: Sensitive financial information can be overheard, breaching GDPR, DPA, and FCA regulations.

• Proof of Compliance: Low-quality call recordings undermine monitoring efforts, threatening adherence to the FCA’s Consumer Duty Act.

• Health & Safety Risks: Acoustic shock incidents put call centre employees at risk and can lead to legal consequences.

In the finance world, where confidentiality, compliance, and client trust are paramount, mitigating these risks is crucial.

IRIS Clarity is a cutting-edge bi-directional noise cancellation software that ensures real-time, crystal-clear communication.

Designed for industries where precision and confidentiality matter, IRIS Clarity is trusted globally to redefine sound standards.

1. Bi-Directional Noise Cancellation

Removes background noise on both ends of a conversation, securing sensitive discussions and protecting customer data.

2. Enhanced Transcriptions

High-quality audio improves transcription accuracy — vital for compliance audits and creating robust records.

3. Compliance Analytics

IRIS Clarity tracks noise events and captures session data, providing strong, audit-ready evidence for regulatory inspections.

4. Employee Protection

Protects employees from dangerous acoustic shocks, supporting a safer and healthier working environment.

IRIS Clarity is easy to implement, available both as a desktop application and an SDK for integration into your financial services tech stack. It delivers zero-latency audio processing with low CPU and memory usage, ensuring seamless performance even in busy environments.

As the UK finance sector faces growing demands around data protection and customer experience, IRIS Clarity delivers an essential advantage — safeguarding communication, ensuring compliance, and enhancing trust.

ContactBabel’s latest report uncovers powerful insights into the fast-moving world of contact centers across industries. See how unique commercial and operational challenges are reshaping each sector—and how AI is accelerating innovation and transformation.

See how our solutions, including IRIS Clarity, help finance businesses boost security, stay compliant, and outperform the competition.

👉Visit iris.audio/clarity to get started