Our latest whitepapers and research

Explore our latest pieces of research - from general CX trends to studies from Goldsmiths University
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The Impact of Background Noise on Call Centres

We surveyed 500 customer service agents and 1000 customers to find out how much of an effect background noise had on their respective experiences.

Exceeding UK Customer Expectations

We partnered with ContactBabel to delve into all the trends currently impacting the voice channel for UK call centres - from intent of calls, to the cost of repetition.

Goldsmiths: The Impact of IRIS Clarity on Call Centre Efficiency

Goldsmiths University studied what impacts using IRIS Clarity has had on London Councils call centre operations - including call times and agent happiness.

Any questions about our research?

Get in touch using the form if you have any questions about our research and how IRIS Clarity can help you.