The Impact of Background Noise on Call Centres
We surveyed 500 customer service agents and 1000 customers to find out how much of an effect background noise had on their respective experiences.
Exceeding UK Customer Expectations
We partnered with ContactBabel to delve into all the trends currently impacting the voice channel for UK call centres - from intent of calls, to the cost of repetition.
Goldsmiths: The Impact of IRIS Clarity on Call Centre Efficiency
Goldsmiths University studied what impacts using IRIS Clarity has had on London Councils call centre operations - including call times and agent happiness.