The Impact of Background Noise on Call Centres
We surveyed 500 customer service agents and 1000 customers to find out how much of an effect background noise had on their respective experiences.
Making Voice The Premium Channel in Every Contact Center
We partnered with Ryan Strategic Advisory to explore why voice builds loyalty, the cost of poor-quality communication, and strategies to make voice a premium channel.
Exceeding UK Customer Expectations
We partnered with ContactBabel to delve into all the trends currently impacting the voice channel for UK call centres - from intent of calls, to the cost of repetition.
Goldsmiths: The Impact of IRIS Clarity on Call Centre Efficiency
Goldsmiths University studied what impacts using IRIS Clarity has had on London Councils call centre operations - including call times and agent happiness.
