Why US Finance Firms Trust IRIS Clarity for Security

As revealed in ContactBabel’s report AI in US Contact Centre Verticals – Financial Services, organisations today face mounting pressure to protect sensitive customer data while ensuring regulatory compliance with laws like CCPA, GLBA, FCRA, SEC, and FINRA regulations.

IRIS Clarity — the industry-leading AI-driven audio technology, provides the robust solution financial institutions urgently need.

The whitepaper highlights several critical risks associated with poor audio quality:

• Verbal Disclosure Breaches: Sensitive financial data could be exposed in noisy environments, violating strict US data privacy laws.
• Proof of Compliance: If recordings are unclear, organisations may fail to meet SEC and FINRA auditing standards.
• Workplace Safety: Acoustic shocks from loud sounds can harm employees, triggering OSHA investigations and penalties.

In a sector where reputational damage and regulatory fines can be catastrophic, addressing these vulnerabilities is non-negotiable.

IRIS Clarity is a bi-directional noise cancellation software that removes disruptive background noise from both ends of a call, delivering crystal-clear communication in real-time.

Designed specifically for high-pressure industries like finance, IRIS empowers organisations to operate with greater security, efficiency, and confidence.

1. Bi-Directional Noise Cancellation

Guarantees confidential, distraction-free conversations, minimising data breach risks.

2. Enhanced Transcription Quality

Clearer calls result in more accurate transcription records, essential for demonstrating compliance during audits.

3. Compliance Analytics

Noise event tracking and detailed session logs create audit-ready evidence, helping financial institutions prove adherence to regulatory standards.

4. Staff Wellbeing Protection

By eliminating harmful noise spikes, IRIS Clarity improves call centre health and safety standards, reducing the risk of litigation.

Whether you need a desktop app or a full SDK integration, IRIS Clarity can be implemented seamlessly across financial service operations — offering zero-latency audio processing with minimal resource use.

The future of financial services relies on trust, compliance, and seamless communication. IRIS Clarity isn’t just a tool — it’s a critical investment in your institution’s security, efficiency, and reputation.

We are proud to sponsor ContactBabel’s latest report on Contact Centres in Financial Services, delivering key insights into the rapidly evolving landscape of call centres. Their research highlights how distinct commercial and operational challenges are shaping each sector—and how AI is fuelling innovation and transformation.

Learn how IRIS is helping businesses in the finance industry strengthen security, ensure compliance, and gain a competitive advantage with cutting-edge solutions like IRIS Clarity.

Visit iris.audio/clarity to find out more.