IRIS Clarity is the definitive choice for premium, best-in-class noise cancellation, available as both a desktop application and an SDK. Designed specifically for call centres, enterprises, and mission-critical environments, IRIS Clarity delivers industry-leading AI-powered noise reduction with unparalleled precision. Our solution offers an array of advanced features that set us apart in both performance and enterprise-readiness, including:

• Bi-directional noise cancellation for superior clarity on both ends of the call
• Patented ringtone detection
• Volume levelling across all call participants
• Local call recording option
• Granular noise reduction control via a customisable slider
• Automatic headset selection
• Effortless deployment and setup, compatible with enterprise environments
• Comprehensive deployment options, including SSO and flexible licensing
• Centralised admin control for IT and team leaders
• Highly customisable UI, allowing for minimal agent interaction
• Real-time usage and audio analytics, with no audio sent to IRIS servers
• Unmatched CPU and memory performance for maximum efficiency

IRIS Clarity integrates seamlessly into any CCaaS or calling platform, enhancing call quality, boosting CSAT scores, and driving exceptional contact centre performance. As a recognized leader in audio technology, IRIS Clarity is featured on industry-leading marketplaces like Talkdesk and Genesys.

With over six years of refining our premium audio solutions, built on decades of expertise, IRIS Audio Technologies understands the critical role of high-quality, reliable audio in professional settings. Our solutions are designed for effortless deployment at scale, ensuring flawless integration across even the largest operations.

While our customers and third-party benchmarks highlight our superiority, we continuously assess ourselves against emerging competitors to ensure we maintain our position as the best in the market.

Sanas, a new entrant in the noise cancellation space, primarily focuses on accent neutralisation as their core offering, with noise cancellation introduced to support this function. In contrast, IRIS Clarity’s core competence lies in advanced noise removal and the improvement of environmental audio conditions—ensuring flawless communication even in the most challenging environments.

Noise Cancellation:

IRIS Clarity’s AI-driven, bi-directional noise cancellation far surpasses Sanas’ offering, delivering noise removal on both the agent and customer side of a call. Sanas’ one-sided noise cancellation is limited to the microphone, similar to the basic features found in free software bundled with call platforms.

IRIS Clarity consistently outperforms Sanas in eliminating background noise, from ambient chatter to barking dogs, music, or city traffic, ensuring superior clarity for every call. Our bi-directional noise cancellation guarantees that both ends of the call are equally clear. Compared to Sanas' limited one-way cancellation, IRIS Clarity sets a new industry standard that free offerings simply cannot contend with.

Comparative audio samples:

Background babble

Original audio:

IRIS Clarity:

Sanas:

Ambient noise

Original audio:

IRIS Clarity:

Sanas:

Cafe noise (loud chatter)

IRIS Clarity:

Sanas:

IRIS Clarity consistently outperforms Sanas in eliminating background noise, from ambient chatter to barking dogs, music, or city traffic, ensuring superior clarity for every call. Our bi-directional noise cancellation guarantees that both ends of the call are equally clear. Compared to Sanas' limited one-way cancellation, IRIS Clarity sets a new industry standard that free offerings simply cannot contend with.

IRIS Clarity has been developed in collaboration with leading enterprises, ensuring its robust architecture is built for large-scale deployment. We lead the market with enterprise-specific features that Sanas lacks, providing a seamless solution for organisations demanding performance and reliability.

IRIS Clarity integrates effortlessly with enterprise management tools like Microsoft Intune, and allows for centralised control via our management dashboard. SSO and automated provisioning provide a smooth, secure experience, essential for large teams. With our marketplace integrations, deployment at scale is a breeze.

Sanas, by contrast, lacks enterprise-grade deployment features, offering no marketplace integrations or remote management capabilities. It cannot be centrally managed, forcing enterprises into inefficient and labour-intensive processes.

Running the latest in CX technology, alongside telephony streams and other AI solutions all adds up to a drain on your agent’s system resources. IRIS Clarity offers the market leading noise removal and voice quality retention alongside the market leading system resource consumption.

*testing done on Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz 2.59 GHz , 6 cores

IRIS Clarity is engineered for frictionless integration into any existing workflow, supporting both inbound and outbound calls, and is compatible with a wide range of headsets and platforms.

IRIS Clarity offers zero-interaction mode, running in the background without requiring agents to start up, log in, or interact with the app. With automatic headset detection, all audio is seamlessly processed, while ringtone detection ensures dial tones and alerts remain audible even with noise cancellation active.

Administrators can also update settings remotely from the dashboard, all without disrupting ongoing calls.

In comparison, Sanas requires users to log in manually and lacks a lock-down mode for agents, limiting its efficiency in large-scale operations.

IRIS Clarity provides administrators with powerful analytics and monitoring tools to optimise performance and ensure maximum ROI. Detailed usage metrics allow for comprehensive oversight without compromising on data privacy.

IRIS Clarity supports quality assurance processes with the ability to record calls locally and listen back to audio processed with IRIS Clarity (no audio is sent to IRIS).

IRIS Clarity reports a number of usage metrics to help admins monitor the application including active users over time, the number of minutes using IRIS Clarity, deployed app versions, and connected platforms and devices.

Sanas provides minimal reporting functionality, limited to active users tracking and in-app notifications.

When it comes to enterprise noise cancellation, IRIS Clarity stands as the market leader. With superior performance, enterprise-grade deployment features, and a proven track record, IRIS Clarity delivers the precision, scalability, and reliability that large organisations depend on. In contrast, deploying unproven, free solutions like Sanas can expose enterprises to operational risks, affecting service quality and productivity.

For those seeking the highest standards in audio performance, IRIS Clarity remains the preferred choice for enterprise and BPO environments.