Tackling Acoustic Shock with IRIS Clarity

A Safer, Smarter Approach to Communication

The Challenge: Acoustic Shock at BT Consumer

Annual Incidents Impact Operations:

Numerous cases escalate into the health and safety legal teams.
Additional challenges can arise with agents ‘gaming the system’.

Incidents Documented:

Extreme headset feedback.
High-volume abuse.
Deliberate disruptions, including airhorn use.

Legacy Tools Fall Short:

The older Poly PMP software is now end of life.
Its replacement Poly Lens does not meet all BT requirements.
Prevention capabilities are limited.

Trusted for customer experience, compliance, health and safety:

The Solution: IRIS Clarity Noise Cancellation

Our audio samples demonstrate the remarkable impact of IRIS Clarity’s noise cancellation. Experience the Difference:

Original noisy audio:

With IRIS Clarity:

How It Works

IRIS Clarity uses advanced AI to isolate the voice and eliminate unwanted noise from both sides of the call, ensuring clear, safe, and professional conversations.

Trusted for safety in mission critical communications

IRIS was selected to power our voice isolation solution for emergency services communications following a detailed RFP process amongst five potential suppliers. IRIS rated as the most performant technology, in addition to being the most scalable approach for deployment.

Product Director, Motorola

Beyond Noise Cancellation: Actionable Audio Insights

IRIS Clarity not only removes noise—it provides powerful analytics to enhance safety and compliance through comprehensive analysis. The data captured includes:

Audio loudness in dBFS (Decibel Full Scale)
Signal-to-Noise Ratio (SNR)
Total noise removed
Peaks and spikes in audio.

Trusted by leading CCaaS platforms

Get Started with IRIS Clarity

Discover how IRIS Clarity can transform communication at BT Consumer.