YOUR AUDIO. POWERED BY IRIS
Clear audio. Critical advantage.
AI voice isolation engineered for the most demanding communication environments.
Born in the high-stakes world of Formula 1, IRIS Clarity brings elite audio AI to the call centre. By isolating speech and removing background noise in real time, it unlocks clearer conversations, stronger service metrics, and a simpler, lower-cost audio environment.
Hear the difference
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Bill query
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Car hire
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The operational cost of background noise
£163,558 lost annually to repetition in a 250-seat contact centre
Background noise makes conversations harder to hear, forcing repetition and slowing every interaction. But repetition is only part of the problem. Noise also leads to:
Compliance risks
Background conversations can be overheard, and noisy recordings impact audits.
Lower service performance
Reduced clarity impacts key metrics, including CSAT, ESAT, and First Contact Resolution
Costly equipment
Noise-cancelling headsets and soundproofing infrastructure add significant cost.
Lost outbound opportunities
If customers hear a noisy call centre in the background, many simply hang up.
"We’ve seen improvements in first contact resolution and handling time - and zero complaints about noise since deployment"
Marco Ndrecaj
Sopra Steria
Director of Customer Experience Management
Seamless integration. Simple control.
IRIS Clarity integrates easily into your existing environment, with centralised administration that allows teams to manage settings, optimise performance, and reduce configuration errors at scale.