YOUR AUDIO. POWERED BY IRIS
Born in the high-stakes world of Formula 1, IRIS Clarity brings elite audio AI to the call centre. By isolating speech and removing background noise in real time, it unlocks clearer conversations, stronger service metrics, and a simpler, lower-cost audio environment.
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The operational cost of background noise
Background noise makes conversations harder to hear, forcing repetition and slowing every interaction. But repetition is only part of the problem. Noise also leads to:
Background conversations can be overheard, and noisy recordings impact audits.
Reduced clarity impacts key metrics, including CSAT, ESAT, and First Contact Resolution
Noise-cancelling headsets and soundproofing infrastructure add significant cost.
If customers hear a noisy call centre in the background, many simply hang up.
"We’ve seen improvements in first contact resolution and handling time - and zero complaints about noise since deployment"
Sopra Steria
Director of Customer Experience Management
IRIS Clarity integrates easily into your existing environment, with centralised administration that allows teams to manage settings, optimise performance, and reduce configuration errors at scale.