Comtrol in partnership with IRIS Clarity
Find out how Comtrol can help your organisation to have clearer calls
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What is IRIS Clarity?
IRIS Clarity is an AI-powered voice isolation app that removes all background noise from both ends of your customer calls - leaving only clear speech.
Setup is quick and easy - it can be deployed either as an app, or an SDK and has been tested in all major call centre platforms.
Read more below to find out how it can improve your average handling time, as well as the customer and agent experience.
Hear IRIS Clarity in action
Click play on our demos below to hear how IRIS Clarity removes all background noise, regardless of the environment.
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- Call centres
- Specialist
- Miscellaneous
We chose to partner with IRIS to deliver this solution as we were so impressed with the product and the team behind it. It has solved a very real problem for us, and we believe it can also solve the same problem for countless other people and organisations.
Tim Jones, Technical Director
Who does IRIS Clarity help?
Your business
- Save money in two key ways - reduce the time of your customer calls and need for follow ups by removing the need for repetition and misheard words
- Spend less on expensive headsets, as IRIS Clarity clears up all but the noise around the agent for the agent
Your customers
- Headsets only solve the issue of loud call centres for your agents
- Your customers however, still can’t hear you (especially the neurodiverse and hearing impaired
- By removing background noise, you can improve the customer experience for all, as well as alleviating security concerns
Your agents
- Customers rarely ring you from a perfect environment - they’ll start tasks or go for a walk whilst on hold
- IRIS Clarity’s bi-directionality solves this, allowing your agents to concentrate fully on the conversation
- This helps reduce stress, and protects them from the dangers of acoustic shock
Download our whitepaper
Featuring insights from advisors, customers, and industry experts on how bad audio is hurting your business — and what you can do to stop it.
Get in touch with our team
Fill in the form to speak to one of our specialists about IRIS Clarity.