Background noise cancellation app for your call centre
IRIS Clarity’s AI-powered background noise cancellation isolates the voices from both sides of a call, enabling clear and successful conversations
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What is IRIS Clarity?
IRIS Clarity uses AI to remove all background noise from both the customer and agent end of your inbound and outbound calls.
It can be deployed either as a simple app on your agent’s desktop, or an SDK to help bring a competitive edge to your call centre, by improving your customer and agent experience, whilst reducing call times and improving your analytics.
What are the benefits?
Reduction in noise cancelling infrastructure such as expensive headsets
Positive impact on CSAT, ESAT, FCR, AHT through reduced repetition.
Facilitating inclusivity for vulnerable customers & sensitive conversations
IRIS Clarity is packed with features:
Monitor your team's usage of the app on their daily calls, as well as on an individual and per call basis.
Quickly onboard your agents and get them up and running using our user upload or SSO options alongside our support content.
Manage all of your users' settings as an admin, so you can optimise the app for your situation, and reduce user error.
Integrating IRIS Clarity into our operations at Freedom Insurance has enhanced the focus of our team, reducing distractions and increasing the likelihood that they'll understand our customers' needs. Whilst we never rush our customers, there can be times when calls are unnecessarily prolonged due to the need to repeat important information. With IRIS Clarity we can increase productivity and still deliver exceptional service.
Roland Gillam, Director
A premium experience for your voice channel
Hear the difference between customer calls with and without IRIS Clarity using the demo below
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- Call centres
- Specialist
- Miscellaneous
Compatible with:
Download our whitepaper
Featuring insights from advisors, customers, and industry experts on how bad audio is hurting your business — and what you can do to stop it.
Want to talk about how IRIS Clarity can help you?
Fill out the form and a member of our team will be in touch to discuss your call centre’s needs.