Eliminate noise in your customer calls and claims
IRIS Clarity’s AI-powered technology removes all background noise on both ends of a call, enabling clear conversations and significantly improved transcription accuracy.
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What is IRIS Clarity?
IRIS Clarity uses AI to remove all background noise from both live, and recorded customer conversations - leaving only clear speech.
It can be deployed either as an app, or an SDK at all stages of your customer’s journey - from your IVA, to the live call, and your post call analytics.
Ideal for speech analytics, IRIS Clarity improves transcription accuracy, a critical aspect to claims disputes and the FCA Consumer Duty Act - whilst also improving the experience of your customers when making their calls.
How IRIS Clarity can help Saga
Better CX
- Removing background noise from conversations that could be potentially stressful or private is a great way of keeping your customers happy.
- 89% of customers we've surveyed saying they've struggled with it in the past.
Regulation Compliance
- Transcription accuracy and diarisation are key aspects to complying with the FCA Consumer Duty Act and GDPR.
- By removing all background noise from your call recordings - you can see a 10% uplift in transcription accuracy and 40% in diarisation accuracy.
Happy, Brilliant People
- You make a lot of effort to guarantee Saga is a great place to work for all your employees.
- IRIS Clarity can help with this by removing the risk of acoustic shock, and making their calls easier.
The best feedback we’ve had from our advisors is just how easy it is to reach successful customer outcomes without repetition.
John Devlin, CEO
Hear IRIS Clarity in action
Click play on our demos below to hear how IRIS Clarity removes all background noise, regardless of the environment.
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Ready to eliminate noise from your customer calls?
Fill out your details and a member of our sales team will be in touch to discuss your needs.