Resurrecting personalised banking experiences with AI noise cancellation
With less and less bank branches being open in the digital age, we look at how noise cancellation apps are the key to maintaining that personal touch.
Archive:
page 6
The sound of success: leveraging AI noise cancellation in call centre platforms
In an increasingly competitive market, we look at how call centre platforms can leverage noise cancellation apps to stand out from the crowd.
Mishearing Customer Calls Costs Contact Centres £246m a Year
A recent study from IRIS and ContactBabel reveals that call centres are losing millions every year to repetition on calls. Find out more here.
The Ultimate Background Noise Guide for WFH call centre agents
Explore our guide to removing background noise for remote agents, looking at the four sources of noise - and how noise cancellation apps can fix them.
The power of music therapy: healing through sound and silence in different life stages and workplace settings
Sound healing has been used in cultures for thousands of years - we look at how effective audio is at healing.
What is voice isolation?
We look at what voice isolation is, how it differs from noise cancellation, and what the benefits are of using it on online calls.
Is audio the key to unlocking our online productivity?
The sudden shift to virtual working has raised a lot of questions surrounding our ability to work away from the office - we look at how audio plays a key part.
Your customers can’t hear you. That’s probably not good.
We delve into our latest research which shows how many customers are struggling to hear agents when on customer service call.
Enhancing insurance claims processing through noise cancellation apps
We investigate the importance of removing background noise in call transcriptions when processing insurance claims and fulfilling your requirements to the FCA.
IRIS Clarity Selected for G-Cloud 13 Framework
We've been chosen for the Government's G-Cloud 13 framework - find out more about what this means in our announcement.
How important is accuracy in call transcription?
We delve into the importance of accuracy when it comes to call transcriptions, and how critical they are to regulations such as the FCA Consumer Duty Act.
IRIS Audio Technologies raises $7m Series A to drive global growth of its AI-powered noise cancellation technology
Read our announcement of our Series A funding round led by Puma Equity - helping development on our noise cancellation app and expansion plans.