How important is accuracy in call transcription?
We delve into the importance of accuracy when it comes to call transcriptions, and how critical they are to regulations such as the FCA Consumer Duty Act.
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IRIS Audio Technologies raises $7m Series A to drive global growth of its AI-powered noise cancellation technology
Read our announcement of our Series A funding round led by Puma Equity - helping development on our noise cancellation app and expansion plans.
GDPR and accurate transcriptions: what call centres need to know
Personal data accuracy is a massive part of GDPR - we look at how noise cancelling apps can help call centres improve theirs through accurate transcriptions.
Are better audio tools the answer to contact centre churn?
According to the QATC, contact centres in the US have an average turnover of 30-45% - we look at how to reduce this, including removing background noise.
The IRIS Audio story: Our founders look back on our journey to date
Our three founders - Jacobi Anstruther, Tom Darnell, and Rob Reng — sit down to reflect on the IRIS Audio journey from headphones to noise cancelling app.
Science of sound - how better audio can affect your brain
Alongside air, water, soil and light, noise is considered one of the main forms of pollution that is troubling our planet today - learn more in our blog.
Get those most out of multilingual BPOs
When customers & agents can't communicate effectively due to linguistic differences, clear audio is key. We explore how noise cancellation apps can help.
3 key takeaways from our ‘The impact of background noise in contact centres’ report
We delve into our 3 biggest takeaways from our recent research looking at the impact of background noise in call centres - learn about them here.
How audio tools can make or break work from anywhere trends
We delve into how audio tools are key for helping the 'Work from Anywhere' trend to continue - with background noise removal apps leading the way.
IRIS Clarity Pro tips: Hybrid setups and multiple people in a room
How to use our noise cancellation app IRIS Clarity in a group meeting, with multiple people in a room.
The I in IRIS - Will
Get to know this competitive, funny, and audio-obsessed member of our team - IRIS DSP Engineer, Will.
Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise cancelling app
Read more about the latest BPO to implement IRIS Clarity in their call centres, removing all background noise from their calls and improving their CX.