How to remove background noise on Genesys calls
Find out how to remove background noise from your Genesys Cloud calls using noise suppression or IRIS Clarity's AI noise cancellation app.
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Your biggest CX predictions for 2024 - asking the experts
It’s no surprise that the CX sector ebbs and flows with the latest trends - but what are the biggest ones that will define this year? We asked our team.
Daktela UK and IRIS Clarity announce new partnership
Find out more about our partnership with Daktela in our announcement blog and why we're working together to help call centres remove background noise.
3 ways noise cancellation apps can help drive employee/agent engagement
Background noise can majorly impact the mental wellbeing of your employees/agents - find out how noise cancellation apps can help fix this problem.
AI chatbots in customer service: clean data through noise removal
ChatGPT continues to revolutionise many areas of life, but is clean data through the removal of background noise the key to it cracking CX chatbots?
Background noise in telehealth - the new messy handwriting
We delve into how telehealth companies can improve patient care and reduce errors in online appointments through noise cancellation apps.
The I in IRIS - Tom P
Meet Tom Perkins, our machine learning researcher with a serious passion for audio. Find out how his IRIS journey has developed
10 ways to reduce average handling time in call centres
Here are 10 effective strategies that will improve your call centre's efficiency and that you can begin implementing today - read them here.
Embracing neurodiversity: the gains of inclusive call centres
With neurodiversity more in the spotlight than ever, we look at how noise cancellation apps can help call centres to be more inclusive.
Enhancing telecom CX with noise cancelling apps
With the telecom industry becoming harder and harder to differentiate yourself in, we look at how noise cancellation apps can provide a USP.
Happy customers start with happy employees
Does background noise really have that much of an impact on wellbeing and satisfaction? We explore how noise cancelling apps may help keep your employees happy.