Provalus case study
How Provalus used IRIS Clarity to bring perfect calls to their community call centres
Archive:
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How to cancel noise In VoIP calls
We look at the ways you can remove all background noise on your VoIP calls, and the benefits of doing so to call centres looking to improve their KPIs.
Noise Cancellation Apps vs. Call Centre Headsets
A comparison of the benefits and drawbacks of using noise cancelling apps versus call centre headsets to remove background noise in customer calls.
How to choose a call centre headset
Find out the 9 key things you should be considering when deciding what call centre headsets you want to buy to solve your background noise issue.
What is a Noise Cancellation App?
Noise cancellation apps are a new technology changing the way call centres reduce background noise in their calls - find out what they are and how they work.
CX Trends 2024 | Simon Broadbent - AI in CX: the real value
Simon Broadbent discusses how AI will develop and affect the contact centre industry in the future
5 ways to cancel noise in your call centre
Background noise is a significant issue for call centres around the world - we look at the 5 ways they can reduce this problem, including AI-driven apps.
What is Acoustic Shock?
We explain what acoustic shock is, why it happens, the impact on call centre agents, and how noise cancellation apps like IRIS Clarity can help.
CX Trends 2024 | Helen Manahan - Customer vulnerability
Tom and Helen look at the importance of high quality training for call centre agents particularly for industries interacting with vulnerable customers.
CX Trends 2024 | Dave D'arcy - BPOs in new locations
Find out some of the key insights from our podcast with Dave D'arcy from QSolve exploring the benefits of bringing call centres to new locations.
The power of collaboration in the CX evolution: Steve McSherry's insights
Tom Darnell and Steve McSherry talk about the power of partnerships and its evolution in the market.
How to remove background noise on Genesys calls
Find out how to remove background noise from your Genesys Cloud calls using noise suppression or IRIS Clarity's AI noise cancellation app.